CB
Carlize B
1 reviews | Active since Apr 2010
29 May 2015, 13:42
Customer experience
I have cancelled my policy(723568) by emailing 3 times to [Email Removed] (with NO RESPONSE received) and phoned once to call centre consultant from Monday 25 May. I have asked that they should ensure that the debit order does not go through end of May and still this morning the debit order went through.<br> <br> This is UNACCEPTABLE and I would appreciate if you can ensure the fee gets refunded ASAP.<br> <br> Looking forward hearing from you.
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Replies (1)
Platinum Life's replyOfficial
02 Jun 2015, 09:05Hello carlize123,
Thank you for the opportunity to respond.
I have checked all e-mails and notes on your policy, and unfortunately we have received any notification of cancellation to client care, prior to the 27/05/2015 request.
As per your telephonic conversation with Nelich, arrangements were made to reduce your premium and benefits and refund the May 2015 deduction.
Should you have any further concerns, please do not hesitate to contact me directly. My details are *** or ***.
Kind Regards
Riona Lala
Resolution Specialist
Platinum Life
Thank you for the opportunity to respond.
I have checked all e-mails and notes on your policy, and unfortunately we have received any notification of cancellation to client care, prior to the 27/05/2015 request.
As per your telephonic conversation with Nelich, arrangements were made to reduce your premium and benefits and refund the May 2015 deduction.
Should you have any further concerns, please do not hesitate to contact me directly. My details are *** or ***.
Kind Regards
Riona Lala
Resolution Specialist
Platinum Life
Best regards,
Platinum Life's reply02 Jun 2015, 09:05
Official
Hello carlize123,
Thank you for the opportunity to respond.
I have checked all e-mails and notes on your policy, and unfortunately we have received any notification of cancellation to client care, prior to the 27/05/2015 request.
As per your telephonic conversation with Nelich, arrangements were made to reduce your premium and benefits and refund the May 2015 deduction.
Should you have any further concerns, please do not hesitate to contact me directly. My details are *** or ***.
Kind Regards
Riona Lala
Resolution Specialist
Platinum Life
Thank you for the opportunity to respond.
I have checked all e-mails and notes on your policy, and unfortunately we have received any notification of cancellation to client care, prior to the 27/05/2015 request.
As per your telephonic conversation with Nelich, arrangements were made to reduce your premium and benefits and refund the May 2015 deduction.
Should you have any further concerns, please do not hesitate to contact me directly. My details are *** or ***.
Kind Regards
Riona Lala
Resolution Specialist
Platinum Life
Best regards,