Customer care via email???

I know I have said that they shouldn't phone me, but an email informing me with how much my policy would be going up, would have been very nice. It seems that they just don't care about giving any customer feedback regards to this matter. If it weren't for the fact that I would loose all the money I spent already, I would have cancelled this policy a long time ago. If they don't bug you with phone calls, one have to sit and guess with how much your policy would increase and then when the deductions are done - there goes your budget. People have to work with budgets these days and if things are different is have a big impact.