1 reviews | Active since Jun 2020
******
Worst ***** company that I came across. A consultant called and begged to give me a free quote, asked for my bank details and I said no, he insisted that if I do accept the quote they will then have my details.
He explained that if I do not reply to my email, it means that I do not accept the policy.
I received an sms that they have tried to deduct money from my account for a policy I did not accept or any confirmation regrading my permission of acceptance. They called early September and I declined once again.
Total ****** to open a policy that I said I do not want, I declined their free gift as well because I knew somehow its a trap and yet they insist on your personal details for a free quote and they bill you without knowing one has policy with them.
I have received your complaint and I am currently following up regarding this matter. The calls made to you have been requested and will be sent through with feedback as soon as possible.
As we send out an active contract, you have a 30 day review period before the policy is set to start on the date discussed, if no feedback is received in this time. I apologize if this was incorrectly explained and will investigate the manner in which the consultant provided this information.
A cancellation has been logged in the meantime and a consultant will be in touch to confirm this with you.
Please let me know if there is anything I can assist with while we are looking into this
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am currently following up regarding this matter. The calls made to you have been requested and will be sent through with feedback as soon as possible.
As we send out an active contract, you have a 30 day review period before the policy is set to start on the date discussed, if no feedback is received in this time. I apologize if this was incorrectly explained and will investigate the manner in which the consultant provided this information.
A cancellation has been logged in the meantime and a consultant will be in touch to confirm this with you.
Please let me know if there is anything I can assist with while we are looking into this
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor