GM
Gladness M
1 reviews | Active since Mar 2024
09 Jan 2025, 21:06
Contract cancellation
I have been trying to cancel my contract with platinum life for years now but with little or no help, yet they always know how to get hold of you when the consultant wants to force you to increase your premium. The fact that u are under financial strain and can't afford it they still become persistent... I regret fully getting into a contract with this company
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Platinum Life's replyOfficial
10 Jan 2025, 07:40Dear Gladness,
Thank you for your review. I have thoroughly investigated this matter on my end.
I regret to hear that you feel you did not receive assistance with the cancellation of your policy. After reviewing our records, I was unable to find any cancellation requests previously submitted. Please advise when this was done and I will gladly look into it further
Please note that your request has now been logged, and a consultant will contact you within the next week to confirm and assist further. Please keep an eye out for their call, and do not hesitate to let us know if there is anything else we can do to assist you.
Kind Regards
Simone Venter
Client Relationship Specialist and Client Care Supervisor
Thank you for your review. I have thoroughly investigated this matter on my end.
I regret to hear that you feel you did not receive assistance with the cancellation of your policy. After reviewing our records, I was unable to find any cancellation requests previously submitted. Please advise when this was done and I will gladly look into it further
Please note that your request has now been logged, and a consultant will contact you within the next week to confirm and assist further. Please keep an eye out for their call, and do not hesitate to let us know if there is anything else we can do to assist you.
Kind Regards
Simone Venter
Client Relationship Specialist and Client Care Supervisor
Platinum Life's reply10 Jan 2025, 07:40
Official
Dear Gladness,
Thank you for your review. I have thoroughly investigated this matter on my end.
I regret to hear that you feel you did not receive assistance with the cancellation of your policy. After reviewing our records, I was unable to find any cancellation requests previously submitted. Please advise when this was done and I will gladly look into it further
Please note that your request has now been logged, and a consultant will contact you within the next week to confirm and assist further. Please keep an eye out for their call, and do not hesitate to let us know if there is anything else we can do to assist you.
Kind Regards
Simone Venter
Client Relationship Specialist and Client Care Supervisor
Thank you for your review. I have thoroughly investigated this matter on my end.
I regret to hear that you feel you did not receive assistance with the cancellation of your policy. After reviewing our records, I was unable to find any cancellation requests previously submitted. Please advise when this was done and I will gladly look into it further
Please note that your request has now been logged, and a consultant will contact you within the next week to confirm and assist further. Please keep an eye out for their call, and do not hesitate to let us know if there is anything else we can do to assist you.
Kind Regards
Simone Venter
Client Relationship Specialist and Client Care Supervisor