1 reviews | Active since Jul 2024
Contacted twice for a free gift never received
I was contacted by Platinum life twice during this year and I was asked for my contact details and a physical address in order for me to receive a free gift that will take between 6-8 weeks to be delivered to me.<br> I didn't receive anything the first time and I just left it. The second time I contacted them after 6 weeks and I spoke to a lady that took down all my details and said they will come back to me within 5 working days. It's been 3 weeks since I made the call and still no feedback. This is really bad service. I've been with Platinum life before and I was informed that I can only join again if someone referred me. I've been referred twice this year and still no feedback from Platinum life. This is ridiculous. Why ask for my details if you are not really interested in signing me up as a client. This is really bad service and I'm really disappointed in the fact that you <br> don't give feedback. I would really like to know where the parcel is that I was suppose to receive two weeks ago already.
It was such a pleasure to have spoken to you and thank you for giving me the opportunity to shed light on your concern.
As per our conversation, you had been called for the promotional package on two occasions. The first, your package was sent via the post office, which you had not received. Our second call to you was now recently and I personally, have made the arrangements for the package to be sent out within the New Year.
Please accept my apologies for the delay and any inconvenience that may have been caused.
Kindly contact me directly, should you require any further assistance - *** or ***.
Kind Regards
Riona Lala
Resolution Specialist
Platinum Life
It was such a pleasure to have spoken to you and thank you for giving me the opportunity to shed light on your concern.
As per our conversation, you had been called for the promotional package on two occasions. The first, your package was sent via the post office, which you had not received. Our second call to you was now recently and I personally, have made the arrangements for the package to be sent out within the New Year.
Please accept my apologies for the delay and any inconvenience that may have been caused.
Kindly contact me directly, should you require any further assistance - *** or ***.
Kind Regards
Riona Lala
Resolution Specialist
Platinum Life