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leslie-ann lyon
1 reviews | Active since Nov 2013
21 Jan 2016, 13:27
Contacted for a free gift never received
I was contacted by Roland in December for a free gift i told him i was contacted before for a free gift and i have never received one he promised me with him it will be totally different i will get my gift.He asked where can there deliver the gift i told him at my work place gave him the address he said it will be before the 2015/12/08.i called into the call center some lady picked up the call said she will give him the message up to date i have heard nothing is that the way PLATINUM LIFE treat customers.as for Roland he gave he his email address as well which was incorrect as well.
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Platinum Life's replyOfficial
28 Jan 2016, 15:45Hello leslie-ann,
Thank you for your posting and allowing us an opportunity to investigate your concern.
It is our highest priority to provide our clients with an exceptional experience at Platinum Life and we apologize for any inconvenience caused to you. Your gift has been arranged for delivery by mid-February at the latest, as discussed with you.
Kindly note, I will do a follow up call to ensure receipt of your gift.
Please do not hesitate to contact me directly, if you have any further concerns - *** or ***.
Yours sincerely,
Riona Lala
Resolution Specialist
Platinum Life
Thank you for your posting and allowing us an opportunity to investigate your concern.
It is our highest priority to provide our clients with an exceptional experience at Platinum Life and we apologize for any inconvenience caused to you. Your gift has been arranged for delivery by mid-February at the latest, as discussed with you.
Kindly note, I will do a follow up call to ensure receipt of your gift.
Please do not hesitate to contact me directly, if you have any further concerns - *** or ***.
Yours sincerely,
Riona Lala
Resolution Specialist
Platinum Life
Platinum Life's reply28 Jan 2016, 15:45
Official
Hello leslie-ann,
Thank you for your posting and allowing us an opportunity to investigate your concern.
It is our highest priority to provide our clients with an exceptional experience at Platinum Life and we apologize for any inconvenience caused to you. Your gift has been arranged for delivery by mid-February at the latest, as discussed with you.
Kindly note, I will do a follow up call to ensure receipt of your gift.
Please do not hesitate to contact me directly, if you have any further concerns - *** or ***.
Yours sincerely,
Riona Lala
Resolution Specialist
Platinum Life
Thank you for your posting and allowing us an opportunity to investigate your concern.
It is our highest priority to provide our clients with an exceptional experience at Platinum Life and we apologize for any inconvenience caused to you. Your gift has been arranged for delivery by mid-February at the latest, as discussed with you.
Kindly note, I will do a follow up call to ensure receipt of your gift.
Please do not hesitate to contact me directly, if you have any further concerns - *** or ***.
Yours sincerely,
Riona Lala
Resolution Specialist
Platinum Life