1 reviews | Active since Oct 2016
consultant with a doctorate
<p>I recieved a call from a lady that works for platinum life, she started out friendly and then things just took a wrong turn... customer service plays and important role especially if your trying to make a sale... firstly do not tell people that they are at a higher risk of getting breast cancer then other woman you know nothing about me or my health ... secondly do not speak over me while I'm trying to explain myself to you... and thirdly do not give me attitude and then drop the phone in my ear... now can someone please call me to cancel all my policies as well as my family and friends policies that i refered to platinum life ... </p> <p>I am very disappointed to say the least </p>
Thank you for sharing your concerns.
A client care consultant will contact to assist you.
Kind Regards,
Your Client Care Team
Platinum Life
Thank you for sharing your concerns.
A client care consultant will contact to assist you.
Kind Regards,
Your Client Care Team
Platinum Life
Dear Ms Michaels,
Thank you for the opportunity to assist you with your query.
As discussed telephonically your policy has been cancelled and a refund submitted of all premiums deducted after your original request.
I apologise if you feel the consultant acted unprofessionally, everything offered by Platinum Life is completely optional and our sales consultants are extremely passionate about offering additional benefits to our clients, in order to make sure they are sufficiently covered in the event of a positive cancer diagnosis.
Kindly let me know if there is anything else you require assistance with.
Kind Regards
Marietjie Kotzé
Client Care
Dear Ms Michaels,
Thank you for the opportunity to assist you with your query.
As discussed telephonically your policy has been cancelled and a refund submitted of all premiums deducted after your original request.
I apologise if you feel the consultant acted unprofessionally, everything offered by Platinum Life is completely optional and our sales consultants are extremely passionate about offering additional benefits to our clients, in order to make sure they are sufficiently covered in the event of a positive cancer diagnosis.
Kindly let me know if there is anything else you require assistance with.
Kind Regards
Marietjie Kotzé
Client Care