SS
Sultana S
1 reviews | Active since Nov 2025
29 Nov 2025, 14:02
consultant who assis...
consultant who assisted me 10 not happy with accidental I want life cover I paid for for 12+yrs to date
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Replies (1)Platinum Life's replyOfficial
29 Nov 2025, 21:54Dear Sultana,
Thank you for your review.
I’d like to provide some clarification regarding this matter. Our focus is on pure risk cover and we are unable to change or convert your benefits. The terms and conditions of your coverage are detailed in your policy documentation.
Thank you for your review.
I’d like to provide some clarification regarding this matter. Our focus is on pure risk cover and we are unable to change or convert your benefits. The terms and conditions of your coverage are detailed in your policy documentation.
To ensure you have the most up-to-date information, I have arranged for an updated policy schedule to be sent to you. Please don’t hesitate to reach out if you have any questions or need further clarification, we’re happy to assist.
Kind Regards
Kind Regards
Simone Venter
Client Relationship Specialist and Client Care Supervisor
Platinum Life's reply29 Nov 2025, 21:54
Official
Dear Sultana,
Thank you for your review.
I’d like to provide some clarification regarding this matter. Our focus is on pure risk cover and we are unable to change or convert your benefits. The terms and conditions of your coverage are detailed in your policy documentation.
Thank you for your review.
I’d like to provide some clarification regarding this matter. Our focus is on pure risk cover and we are unable to change or convert your benefits. The terms and conditions of your coverage are detailed in your policy documentation.
To ensure you have the most up-to-date information, I have arranged for an updated policy schedule to be sent to you. Please don’t hesitate to reach out if you have any questions or need further clarification, we’re happy to assist.
Kind Regards
Kind Regards
Simone Venter
Client Relationship Specialist and Client Care Supervisor
