MF
Mitchalene F
1 reviews | Active since Feb 2018
27 Aug 2022, 07:23
Consultant that just don't listen to customers.
I recieved a call from one of there consultants to look at increasing my premium. I was very clear as to how I will not be able to do this, due to affordability. She was so percistent and I ended up putiing the phone down in her ear. I now see they deducted more that what my monthly premium was agreed to. This is now the second time this has happend. Do you not understand I can nto afford a higher premium?????
I am not happy about this at all.
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Platinum Life's replyOfficial
29 Aug 2022, 07:11Dear Mitchalene,
I have received your review and have followed up on this matter
Kindly note that your policy has a yearly inflation in August. The premium as well as the cover increases. We can't remove the inflation from your policy but I have asked a consultant from our Options team to give you a call to assist with adjusting the benefits to best suit your needs
I am sorry to hear about the experience you had with our sales team. Upgrades are offered at least once a year, but they are always optional. There is no new upgrade on your policy but I have requested the call and will ensure that this matter is addressed accordingly
Please do not hesitate to contact us if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have followed up on this matter
Kindly note that your policy has a yearly inflation in August. The premium as well as the cover increases. We can't remove the inflation from your policy but I have asked a consultant from our Options team to give you a call to assist with adjusting the benefits to best suit your needs
I am sorry to hear about the experience you had with our sales team. Upgrades are offered at least once a year, but they are always optional. There is no new upgrade on your policy but I have requested the call and will ensure that this matter is addressed accordingly
Please do not hesitate to contact us if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply29 Aug 2022, 07:11
Official
Dear Mitchalene,
I have received your review and have followed up on this matter
Kindly note that your policy has a yearly inflation in August. The premium as well as the cover increases. We can't remove the inflation from your policy but I have asked a consultant from our Options team to give you a call to assist with adjusting the benefits to best suit your needs
I am sorry to hear about the experience you had with our sales team. Upgrades are offered at least once a year, but they are always optional. There is no new upgrade on your policy but I have requested the call and will ensure that this matter is addressed accordingly
Please do not hesitate to contact us if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have followed up on this matter
Kindly note that your policy has a yearly inflation in August. The premium as well as the cover increases. We can't remove the inflation from your policy but I have asked a consultant from our Options team to give you a call to assist with adjusting the benefits to best suit your needs
I am sorry to hear about the experience you had with our sales team. Upgrades are offered at least once a year, but they are always optional. There is no new upgrade on your policy but I have requested the call and will ensure that this matter is addressed accordingly
Please do not hesitate to contact us if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor