sK
simon K

1 reviews | Active since May 2010

07 Feb 2025, 18:43

consultant contacted me, wanted to know how can he help me with monthly premiums, I have been complaining about the amount

consultant contacted me, wanted to know how can he help me with monthly premiums, I have been complaining about the amount. She help me to reduce the high amount to an affordable monthly repayment instead of loosing my 6years payments on the life cover.. we agreed on reasonable amount that was affordable to me.. I have been miserable with the amount I was paying. She came to my rescue with the reduction of premiums. That was an excellent customer service and awesome.!!

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Replies (1)
Platinum Life
Platinum Life's reply10 Feb 2025, 07:13
Official
Dear Simon, 

Thank you so much for your wonderful feedback.  We place client satisfaction at the center of our interaction and it makes everyone, especially the involved representative feel great when clients send us words of praise. 

Do not hesitate to contact us if there is anything we can assist with 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor