1 reviews | Active since Jan 2015
Constant spam & rude consultant
Constant spam even though I asked to be removed from their database. Consultant arguing with me because I don't want cover and I accepted their gift. Big mistake, do not give in and do not refer.
Dear Barratt,
All your details have been removed from our system, as per your request, to ensure that you are not contacted again.
I have also requested all calls made to you, and I will personally listen to all calls and the necessary steps will be taken if needed. Kindly note that our promotional gifts are obligation and cost-free and that you do not need to take a policy if you received the gift.
As soon as I have feedback regarding the calls, I will be in touch to advise accordingly. I can also arrange to send this to you via email.
Please do not hesitate to contact me on *** if there is anything else I can assist with.
Kind Regards
Simone Venter
Client Relationship Specialist
Platinum Life
Dear Barratt,
All your details have been removed from our system, as per your request, to ensure that you are not contacted again.
I have also requested all calls made to you, and I will personally listen to all calls and the necessary steps will be taken if needed. Kindly note that our promotional gifts are obligation and cost-free and that you do not need to take a policy if you received the gift.
As soon as I have feedback regarding the calls, I will be in touch to advise accordingly. I can also arrange to send this to you via email.
Please do not hesitate to contact me on *** if there is anything else I can assist with.
Kind Regards
Simone Venter
Client Relationship Specialist
Platinum Life
Dear Barratt,
I have listened to the call you received from our sales department and would like to address the matter accordingly.
On behalf of our client care team we apologise for your experience. The manner in which the call was handled does not align with our values or the level of service we strive to maintain and I would like to thank you for bringing this matter under our attention so that we can rectify it. In the call, you do state multiple times that you are not interested in taking out a policy, but this is not adhered to. All our consultants are trained to do objection handling at least once during a call, but after you requested again to remove your details from the system, the consultant should have marked it accordingly.
All our promotional gifts are obligation free and I do apologize that this was not made clear in the call.
We have taken this matter up with our sales department and the appropriate action will be taken as this is not tolerated.
I apologize for any inconvenience caused due to this.
Please let me know if there is anything else I can assist with. You are more than welcome to contact me directly on ***.
Kind Regards
Simone Venter
Client Relationship Specialist
Platinum Life
Dear Barratt,
I have listened to the call you received from our sales department and would like to address the matter accordingly.
On behalf of our client care team we apologise for your experience. The manner in which the call was handled does not align with our values or the level of service we strive to maintain and I would like to thank you for bringing this matter under our attention so that we can rectify it. In the call, you do state multiple times that you are not interested in taking out a policy, but this is not adhered to. All our consultants are trained to do objection handling at least once during a call, but after you requested again to remove your details from the system, the consultant should have marked it accordingly.
All our promotional gifts are obligation free and I do apologize that this was not made clear in the call.
We have taken this matter up with our sales department and the appropriate action will be taken as this is not tolerated.
I apologize for any inconvenience caused due to this.
Please let me know if there is anything else I can assist with. You are more than welcome to contact me directly on ***.
Kind Regards
Simone Venter
Client Relationship Specialist
Platinum Life