1 reviews | Active since Jan 2017

03 Feb 2017, 08:50

Constant irritating calling

<p>I keep receiving calls from either Platinum life or some other company that works with Platinum life which wants to update my portfolio. I have advised numerous times that I am not interested, I have all my cover in place yet they still insist that they want to explain how theirs is different. Now I am not sure if I must draw a picture and send to them (that I am not interested). I am getting really ****ed off now that they are even phoning me on my company land line (which my company does not allow). I have not requested Platinum life or any of its partners for anything. I was polite by completing a survey when they called, normally I just put the phone down. Please remove all my details from your system and ensure that no debit orders goes off from my bank account, because I have not agreed to anything!!</p>

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Replies (2)
Platinum Life
Platinum Life's reply08 Feb 2017, 11:09
Official

Thank you for sharing your concerns, we always like hearing from our clients and see it as an opportunity to improve our service.

Your concern will be looked into and a client care consultant will contact to assist you.

Kind Regards

Marietjie Kotze

Platinum Life Client Care

Platinum Life
Platinum Life's reply01 Mar 2017, 10:58
Official

Dear Mr Mannsberger,

Thank you for your query.

I was unfortunately not able to reach you telephonically but as per the email that I have send to you I have arranged that your details be removed from our database.

Kindly accept our apologies for any inconvenience caused.

Kindly let me know if there is anything else I can assist you with.

Kind Regards

Marietjie Kotzé

Client Care

Platinum Life