Compliment on good service

After a huge struggle not getting a hold of anyone with after sales service, wanting to cancel my policy out of pure frustration, a lady by the name of Talitha, contacted and assisted me with my problem and gave me peace of mind by sorting out my issue in a calm, understanding manner. Due to her professionalism and good service, I decided not to cancel my policy. I know and understand that we're all frustrated by the Covid-19 situation and that especially during these difficult times, there will be backlogs; we must just be a bit more patient. I am also in a sales environment and am on full alert when it comes to after sales service - which is in general very poor in SA. Good service received