SS
Suzette S
1 reviews | Active since Jun 2011
31 Dec 2020, 07:48
Complete and utter bull ****!
How can they just decide to find someone's banking details after offering a free trial and take the money once the trial is up? I never signed any documentation given them permission to set up a debit order or even to sign up for their life insurance. This is ***** and *********.
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Platinum Life's replyOfficial
04 Jan 2021, 07:03Dear Suzette,
I have received your complaint and would like to assist regarding this matter.
Our system shows that you were contacted on the 17th of September 2020, regarding a policy with Platinum Life. In this call, all details (including bank details) would have been captured and the consultant would have advised on the 30 day review period, I have requested this call and will gladly send it through so we can follow up on all disclosures made and how the sale was handled.
An updated schedule was also sent out via email In October (***), to ensure that you have enough time to work through the documentation before the policy was set to start. Please advise if this is the correct email address?
As per your telephonic conversation, please note that a cancellation has been logged and our team will be in touch within the next week to confirm.
Please do not hesitate to contact me if there is anything I can assist with while we are awaiting feedback
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to assist regarding this matter.
Our system shows that you were contacted on the 17th of September 2020, regarding a policy with Platinum Life. In this call, all details (including bank details) would have been captured and the consultant would have advised on the 30 day review period, I have requested this call and will gladly send it through so we can follow up on all disclosures made and how the sale was handled.
An updated schedule was also sent out via email In October (***), to ensure that you have enough time to work through the documentation before the policy was set to start. Please advise if this is the correct email address?
As per your telephonic conversation, please note that a cancellation has been logged and our team will be in touch within the next week to confirm.
Please do not hesitate to contact me if there is anything I can assist with while we are awaiting feedback
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply04 Jan 2021, 07:03
Official
Dear Suzette,
I have received your complaint and would like to assist regarding this matter.
Our system shows that you were contacted on the 17th of September 2020, regarding a policy with Platinum Life. In this call, all details (including bank details) would have been captured and the consultant would have advised on the 30 day review period, I have requested this call and will gladly send it through so we can follow up on all disclosures made and how the sale was handled.
An updated schedule was also sent out via email In October (***), to ensure that you have enough time to work through the documentation before the policy was set to start. Please advise if this is the correct email address?
As per your telephonic conversation, please note that a cancellation has been logged and our team will be in touch within the next week to confirm.
Please do not hesitate to contact me if there is anything I can assist with while we are awaiting feedback
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to assist regarding this matter.
Our system shows that you were contacted on the 17th of September 2020, regarding a policy with Platinum Life. In this call, all details (including bank details) would have been captured and the consultant would have advised on the 30 day review period, I have requested this call and will gladly send it through so we can follow up on all disclosures made and how the sale was handled.
An updated schedule was also sent out via email In October (***), to ensure that you have enough time to work through the documentation before the policy was set to start. Please advise if this is the correct email address?
As per your telephonic conversation, please note that a cancellation has been logged and our team will be in touch within the next week to confirm.
Please do not hesitate to contact me if there is anything I can assist with while we are awaiting feedback
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor