KD
Kosie D
1 reviews | Active since Nov 2025
07 Nov 2025, 11:25
Complaint
You guys phoned me for life insurance but I received no policy or policy no but you guys took 2 installments then I stopped the debt order you guys phoned me to find our why I explained to you that I received no documentation so I said you need to cancel the policy and refund me but nothing has happened thats why I am lodging a complaint at hello peter
Helpful (0)
Replies (3)0
Replies (3)
Platinum Life's replyOfficial
07 Nov 2025, 13:11Dear Kosie,
I’ve received your review and am currently looking into the matter on our side.
You recently spoke with one of our Client Care consultants, who has requested the call recordings related to your policy. Once we receive these from our Sales department, we’ll review them and provide you with feedback.
You are welcome to contact me if there is anything I can assist with while we are awaiting the calls
Kind Regards
Simone Venter Client Relationship Specialist and Client Care Supervisor
I’ve received your review and am currently looking into the matter on our side.
You recently spoke with one of our Client Care consultants, who has requested the call recordings related to your policy. Once we receive these from our Sales department, we’ll review them and provide you with feedback.
You are welcome to contact me if there is anything I can assist with while we are awaiting the calls
Kind Regards
Simone Venter Client Relationship Specialist and Client Care Supervisor
Platinum Life's reply07 Nov 2025, 13:11
Official
Dear Kosie,
I’ve received your review and am currently looking into the matter on our side.
You recently spoke with one of our Client Care consultants, who has requested the call recordings related to your policy. Once we receive these from our Sales department, we’ll review them and provide you with feedback.
You are welcome to contact me if there is anything I can assist with while we are awaiting the calls
Kind Regards
Simone Venter Client Relationship Specialist and Client Care Supervisor
I’ve received your review and am currently looking into the matter on our side.
You recently spoke with one of our Client Care consultants, who has requested the call recordings related to your policy. Once we receive these from our Sales department, we’ll review them and provide you with feedback.
You are welcome to contact me if there is anything I can assist with while we are awaiting the calls
Kind Regards
Simone Venter Client Relationship Specialist and Client Care Supervisor
KD
Kosie D's updateReviewer Update
17 Nov 2025, 12:29GOOD Dag Simone
Please I need this to be resolved I need the refund to be paid back to me or else I will keep give you guys bad reviews you can contact me on ***
Please I need this to be resolved I need the refund to be paid back to me or else I will keep give you guys bad reviews you can contact me on ***
KD
Kosie D's update17 Nov 2025, 12:29
Reviewer Update
GOOD Dag Simone
Please I need this to be resolved I need the refund to be paid back to me or else I will keep give you guys bad reviews you can contact me on ***
Please I need this to be resolved I need the refund to be paid back to me or else I will keep give you guys bad reviews you can contact me on ***
KD
Kosie D's updateReviewer Update
05 Dec 2025, 06:59Can you send me the voice recording of me a sale representative so that I can hear what was said as far as I know I said to the guy I need to confirm with my wife and I received no documents of the policy from you guys was to deliver to my works adress by nothing
KD
Kosie D's update05 Dec 2025, 06:59
Reviewer Update
Can you send me the voice recording of me a sale representative so that I can hear what was said as far as I know I said to the guy I need to confirm with my wife and I received no documents of the policy from you guys was to deliver to my works adress by nothing