1 reviews | Active since Jun 2017
COMPLAINT
In August I received a call from a consultant from Platinum Life asking me to join the Policy, I refused and he kept on insisting and persisting then he said he would email me documents so I can go through them and I never did receive any email. to my surprise an amount was debited off my account end of September. I have called and emailed them to reverse the debit as I never agreed for them to debit my account. To my surprise another consultant called and she was assisting with my query and at the same time trying to convince me to take up the policy. I have called and emailed for my money and they have just ignored my requests. Platinum Life is an ********* company in my opinion who happen to harass people when they refuse the policy.
I have received your complaint and would like to assist regarding this matter. I was unable to reach you telephonically to discuss this.
Our records show that you were contacted on the 31st of July regarding a policy with Platinum Life. A policy schedule was sent through via email on the 21st of August 2020. I will gladly follow up on the call you received to confirm what was advised and the conduct of the consultant. This can also be sent through to you if needed.
I have no record of a refund request on my side, but I have arranged for the premium taken in September to be paid back into your account. As per your conversation with our cancellation team, please note that the policy has been frozen and all further premiums have been stopped with immediate effect.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to assist regarding this matter. I was unable to reach you telephonically to discuss this.
Our records show that you were contacted on the 31st of July regarding a policy with Platinum Life. A policy schedule was sent through via email on the 21st of August 2020. I will gladly follow up on the call you received to confirm what was advised and the conduct of the consultant. This can also be sent through to you if needed.
I have no record of a refund request on my side, but I have arranged for the premium taken in September to be paid back into your account. As per your conversation with our cancellation team, please note that the policy has been frozen and all further premiums have been stopped with immediate effect.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor