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KM
Kagiso M

1 reviews | Active since May 2026

25 May 2026, 12:48

Complaint

I am very dissatisfied with the service I received at this establishment. Called numerous times to cancel the life policy and was to to wait for a call and till date there is no call which has been received. This is very disappointing as a customer who expects quality services from it's service provider or some sort of communication

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Replies (1)
Platinum Life
Platinum Life's reply25 May 2026, 13:36
Official
Dear Kagiso, 

I’ve received your review and have looked into this matter on my side.

Kindly note that your cancellation request was received by our team last week. I do apologise that you have not yet been contacted to confirm the cancellation, and I have escalated this as an urgent request to ensure it is attended to as soon as possible.

Please rest assured that the debit order was stopped as soon as the request was received, and no premiums will be deducted from your account. 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor