CB
Chané Basson
1 reviews | Active since Jun 2022
17 Jun 2022, 15:27
Changes to profile falls on deaf ears for 3 years
I have been asking for 3 years, yes 3 years to have a person removed from my policy as beneficiary. I queried the removal on 17 June 2022 (after being promised numerous times that it has been done) and guess what? Correct, still not done. I am beyond frustrated, hence coming to this platform with the hopes of a solution for good.
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Platinum Life's replyOfficial
20 Jun 2022, 09:39Dear Chané
I have received your review and would like to assist regarding this matter. I was unable to reach you telephonically to discuss
I had a look at your policy and see that you arranged to remove your second life assured from the policy in 2018. This was actioned but due to an oversight, he was not removed as beneficiary as well. Please accept my apologies for this
I have removed him from the policy and have emailed a beneficiary form, should you wish to nominate someone else. An updated policy schedule has also been sent via email to confirm that this has been done.
Please let me know if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to assist regarding this matter. I was unable to reach you telephonically to discuss
I had a look at your policy and see that you arranged to remove your second life assured from the policy in 2018. This was actioned but due to an oversight, he was not removed as beneficiary as well. Please accept my apologies for this
I have removed him from the policy and have emailed a beneficiary form, should you wish to nominate someone else. An updated policy schedule has also been sent via email to confirm that this has been done.
Please let me know if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply20 Jun 2022, 09:39
Official
Dear Chané
I have received your review and would like to assist regarding this matter. I was unable to reach you telephonically to discuss
I had a look at your policy and see that you arranged to remove your second life assured from the policy in 2018. This was actioned but due to an oversight, he was not removed as beneficiary as well. Please accept my apologies for this
I have removed him from the policy and have emailed a beneficiary form, should you wish to nominate someone else. An updated policy schedule has also been sent via email to confirm that this has been done.
Please let me know if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to assist regarding this matter. I was unable to reach you telephonically to discuss
I had a look at your policy and see that you arranged to remove your second life assured from the policy in 2018. This was actioned but due to an oversight, he was not removed as beneficiary as well. Please accept my apologies for this
I have removed him from the policy and have emailed a beneficiary form, should you wish to nominate someone else. An updated policy schedule has also been sent via email to confirm that this has been done.
Please let me know if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor