AA
Ansie A
1 reviews | Active since Dec 2025
04 Dec 2025, 09:50
Chabi was empathetic and professional up to a point when she tried to sneak in a ‘Yes’ to an increased payment regardless of the fact that I emphatically stated that I do not intend increasing my cover
Chabi was empathetic and professional up to a point when she tried to sneak in a ‘Yes’ to an increased payment regardless of the fact that I emphatically stated that I do not intend increasing my cover. It is a neat sales trick, and I am sure Platinum life educates their staff to be sneaky, but, heck, listen carefully, they are out to get an increase by hook or by *****!
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Platinum Life's replyOfficial
04 Dec 2025, 10:22Dear Ansie,
I have received your review and have looked into this matter on our side
Kindly note that you recently contacted Chabi to assist with your yearly inflation on your policy. She adjusted your premium as requested and used the difference as credit for January
After the adjustment was made to your policy, an updated mandate was sent out to confirm the current premium and benefits. I have arranged for an updated schedule to be sent to you
If you were recently contacted for an upgrade, please note that it is always optional and I apologize if the consultant did not make it clear. We will follow up in the call made to you but I can confirm that nothing will be added to your policy without your consent.
Kind Regards
Simone Venter
Client Relationship Specialist and Client Care Supervisor
I have received your review and have looked into this matter on our side
Kindly note that you recently contacted Chabi to assist with your yearly inflation on your policy. She adjusted your premium as requested and used the difference as credit for January
After the adjustment was made to your policy, an updated mandate was sent out to confirm the current premium and benefits. I have arranged for an updated schedule to be sent to you
If you were recently contacted for an upgrade, please note that it is always optional and I apologize if the consultant did not make it clear. We will follow up in the call made to you but I can confirm that nothing will be added to your policy without your consent.
Kind Regards
Simone Venter
Client Relationship Specialist and Client Care Supervisor
Platinum Life's reply04 Dec 2025, 10:22
Official
Dear Ansie,
I have received your review and have looked into this matter on our side
Kindly note that you recently contacted Chabi to assist with your yearly inflation on your policy. She adjusted your premium as requested and used the difference as credit for January
After the adjustment was made to your policy, an updated mandate was sent out to confirm the current premium and benefits. I have arranged for an updated schedule to be sent to you
If you were recently contacted for an upgrade, please note that it is always optional and I apologize if the consultant did not make it clear. We will follow up in the call made to you but I can confirm that nothing will be added to your policy without your consent.
Kind Regards
Simone Venter
Client Relationship Specialist and Client Care Supervisor
I have received your review and have looked into this matter on our side
Kindly note that you recently contacted Chabi to assist with your yearly inflation on your policy. She adjusted your premium as requested and used the difference as credit for January
After the adjustment was made to your policy, an updated mandate was sent out to confirm the current premium and benefits. I have arranged for an updated schedule to be sent to you
If you were recently contacted for an upgrade, please note that it is always optional and I apologize if the consultant did not make it clear. We will follow up in the call made to you but I can confirm that nothing will be added to your policy without your consent.
Kind Regards
Simone Venter
Client Relationship Specialist and Client Care Supervisor