SM
Sophia M
1 reviews | Active since Jan 2018
14 Apr 2021, 20:36
cant trust empty promises.
At first I have received calls promising gifts, these stopped about 4 years ago now I get smsed at 6pm that they going to cal me but they never do, I have been promised gifts at least 9 times never received a thing.if they cant even keep to there word with there promotions they wont with there service
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Platinum Life's replyOfficial
15 Apr 2021, 14:02Dear Sophie,
I have received your complaint and would like to provide some feedback regarding this matter
You were nominated in February 2021 by a friend, for a promotional gift from Platinum Life. Our consultants could not get a hold of you to confirm your details and thus, nothing could be sent out.
The sms that was sent yesterday is to confirm that a consultant will be in touch within the week.
I am unable to find any nominations received prior to 2021 on the details provided. You are more than welcome to contact our team and they will look into that.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide some feedback regarding this matter
You were nominated in February 2021 by a friend, for a promotional gift from Platinum Life. Our consultants could not get a hold of you to confirm your details and thus, nothing could be sent out.
The sms that was sent yesterday is to confirm that a consultant will be in touch within the week.
I am unable to find any nominations received prior to 2021 on the details provided. You are more than welcome to contact our team and they will look into that.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply15 Apr 2021, 14:02
Official
Dear Sophie,
I have received your complaint and would like to provide some feedback regarding this matter
You were nominated in February 2021 by a friend, for a promotional gift from Platinum Life. Our consultants could not get a hold of you to confirm your details and thus, nothing could be sent out.
The sms that was sent yesterday is to confirm that a consultant will be in touch within the week.
I am unable to find any nominations received prior to 2021 on the details provided. You are more than welcome to contact our team and they will look into that.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide some feedback regarding this matter
You were nominated in February 2021 by a friend, for a promotional gift from Platinum Life. Our consultants could not get a hold of you to confirm your details and thus, nothing could be sent out.
The sms that was sent yesterday is to confirm that a consultant will be in touch within the week.
I am unable to find any nominations received prior to 2021 on the details provided. You are more than welcome to contact our team and they will look into that.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor