RM
Riandrie M
1 reviews | Active since Apr 2025
09 Feb 2026, 04:19
Cant even lodge a complaint or dispute
A man phoned me the other day and said i would get a issabella garcia voucher and now money was debited off my account and i cant dispute it I emailed the complaints and claims department and they sent me the process which involves the policy number however i dont have it and they wont send it to me
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Replies (3)0
Replies (3)
Platinum Life's replyOfficial
09 Feb 2026, 04:30Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Our team will carefully review this matter and follow up as soon as possible during business hours.
Platinum Life Client Care Team
Platinum Life's reply09 Feb 2026, 04:30
Official
Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Our team will carefully review this matter and follow up as soon as possible during business hours.
Platinum Life Client Care Team
Platinum Life's replyOfficial
09 Feb 2026, 07:59Dear Riandrie,
I have received your review and would like to assist regarding this matter
You were contacted in November last year regarding a Platinum Life policy, and all relevant details were captured during the call. We can also confirm that your policy documentation was sent to you via email, allowing you the opportunity to make use of the 30-day review period.
In addition, our email department has recently been in contact with you to address your query regarding the commencement date of your policy and the cancer benefits covered.
Please advise how you would like to proceed, and we will gladly assist you further.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to assist regarding this matter
You were contacted in November last year regarding a Platinum Life policy, and all relevant details were captured during the call. We can also confirm that your policy documentation was sent to you via email, allowing you the opportunity to make use of the 30-day review period.
In addition, our email department has recently been in contact with you to address your query regarding the commencement date of your policy and the cancer benefits covered.
Please advise how you would like to proceed, and we will gladly assist you further.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply09 Feb 2026, 07:59
Official
Dear Riandrie,
I have received your review and would like to assist regarding this matter
You were contacted in November last year regarding a Platinum Life policy, and all relevant details were captured during the call. We can also confirm that your policy documentation was sent to you via email, allowing you the opportunity to make use of the 30-day review period.
In addition, our email department has recently been in contact with you to address your query regarding the commencement date of your policy and the cancer benefits covered.
Please advise how you would like to proceed, and we will gladly assist you further.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to assist regarding this matter
You were contacted in November last year regarding a Platinum Life policy, and all relevant details were captured during the call. We can also confirm that your policy documentation was sent to you via email, allowing you the opportunity to make use of the 30-day review period.
In addition, our email department has recently been in contact with you to address your query regarding the commencement date of your policy and the cancer benefits covered.
Please advise how you would like to proceed, and we will gladly assist you further.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
RM
Riandrie M's updateReviewer Update
09 Feb 2026, 13:50I need to dispute the money debited fron my account please
RM
Riandrie M's update09 Feb 2026, 13:50
Reviewer Update
I need to dispute the money debited fron my account please