LN
Letitia N
1 reviews | Active since Nov 2012
19 Apr 2024, 10:51
Cancelling is impossible with Platinum life
I've had platinum life cancer cover for years. The premium went up from R100 to R250 and now R500. I decided to cancel it. I tried phoning and emailing. I was then told that the policy can only be cancelled via telephone. I phoned.... No they will phone me back. Not happy with this. I phoned and mailed. Take my call and cancel the policy. I have been waiting 4 days for the phone call despite phoning and emailing.
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Replies (2)
Platinum Life's replyOfficial
19 Apr 2024, 11:02Dear Letitia,
I have received your review and have looked into this matter on my side.
Your cancellation request was logged by our team on Wednesday and all premiums have been stopped with immediate effect. As discussed in the call and email, please note that our cancellation team will contact you within a week to confirm this with you.
I have arranged for a consultant to call you today in order to assist.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter on my side.
Your cancellation request was logged by our team on Wednesday and all premiums have been stopped with immediate effect. As discussed in the call and email, please note that our cancellation team will contact you within a week to confirm this with you.
I have arranged for a consultant to call you today in order to assist.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply19 Apr 2024, 11:02
Official
Dear Letitia,
I have received your review and have looked into this matter on my side.
Your cancellation request was logged by our team on Wednesday and all premiums have been stopped with immediate effect. As discussed in the call and email, please note that our cancellation team will contact you within a week to confirm this with you.
I have arranged for a consultant to call you today in order to assist.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter on my side.
Your cancellation request was logged by our team on Wednesday and all premiums have been stopped with immediate effect. As discussed in the call and email, please note that our cancellation team will contact you within a week to confirm this with you.
I have arranged for a consultant to call you today in order to assist.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
LN
Letitia N's updateReviewer Update
19 Apr 2024, 11:43Thank you very much. I appreciate your quick response.
LN
Letitia N's update19 Apr 2024, 11:43
Reviewer Update
Thank you very much. I appreciate your quick response.