dD
[email protected] Dioma
1 reviews | Active since May 2020
09 May 2020, 01:27
Cancellation request
I find Platinum life very ***********. I signed a contract with them over a phone, and I requested the consultant by the name of Moloto to send me the contract on email he agreed, and upto update he hasn't fulfilled the promise.
I have lost my trust in them, it operates like a ****. How do I cancel this policy? I need to do it as soon as possible... all that they are after is the collection of the premiums. I never believed what I used to hear from the social media.
Kindly ensure that you assist me with the process on how to terminate my contract with you.
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Platinum Life's replyOfficial
11 May 2020, 07:38Dear Dioma,
I have received your complaint and I would like to provide some feedback regarding this matter.
According to our system, an email with your policy documentation was sent out on the 14th of April 2020 to ***. Due to a spelling mistake on your surname (Diema instead of Dioma), it seems like the email was never received. Please accept our apologies for this. I have forwarded this email for your records.
I have processed a cancellation on your policy and a consultant will be in touch within the next 3-5 working days to assist with a legal closure.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I would like to provide some feedback regarding this matter.
According to our system, an email with your policy documentation was sent out on the 14th of April 2020 to ***. Due to a spelling mistake on your surname (Diema instead of Dioma), it seems like the email was never received. Please accept our apologies for this. I have forwarded this email for your records.
I have processed a cancellation on your policy and a consultant will be in touch within the next 3-5 working days to assist with a legal closure.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply11 May 2020, 07:38
Official
Dear Dioma,
I have received your complaint and I would like to provide some feedback regarding this matter.
According to our system, an email with your policy documentation was sent out on the 14th of April 2020 to ***. Due to a spelling mistake on your surname (Diema instead of Dioma), it seems like the email was never received. Please accept our apologies for this. I have forwarded this email for your records.
I have processed a cancellation on your policy and a consultant will be in touch within the next 3-5 working days to assist with a legal closure.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I would like to provide some feedback regarding this matter.
According to our system, an email with your policy documentation was sent out on the 14th of April 2020 to ***. Due to a spelling mistake on your surname (Diema instead of Dioma), it seems like the email was never received. Please accept our apologies for this. I have forwarded this email for your records.
I have processed a cancellation on your policy and a consultant will be in touch within the next 3-5 working days to assist with a legal closure.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor