MH
Merieta H
1 reviews | Active since Apr 2024
17 Apr 2024, 16:38
Cancellation of Policy Request Ignored by Platinum Life
Platinum Life does not respond to my requests to immediately cancel my policy. Only response you get is from an automated email to inform you that an graduate consultant will contact you shortly to cancel your policy. I have phoned numerous times and send numerous emails requesting the cancellation. Will not recommend getting involved with Platinum Life at all!
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Platinum Life's replyOfficial
17 Apr 2024, 16:47Dear Merieta,
Thank you so much for taking my call and bringing this matter to our attention.
I apologize that you have not been contacted by our cancellation team and I have escalated this to them. A consultant will contact you tomorrow to finalize this but rest assured that all premiums have been stopped and nothing will be deducted from your account
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call and bringing this matter to our attention.
I apologize that you have not been contacted by our cancellation team and I have escalated this to them. A consultant will contact you tomorrow to finalize this but rest assured that all premiums have been stopped and nothing will be deducted from your account
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply17 Apr 2024, 16:47
Official
Dear Merieta,
Thank you so much for taking my call and bringing this matter to our attention.
I apologize that you have not been contacted by our cancellation team and I have escalated this to them. A consultant will contact you tomorrow to finalize this but rest assured that all premiums have been stopped and nothing will be deducted from your account
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call and bringing this matter to our attention.
I apologize that you have not been contacted by our cancellation team and I have escalated this to them. A consultant will contact you tomorrow to finalize this but rest assured that all premiums have been stopped and nothing will be deducted from your account
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor