EF
Elmonix F
1 reviews | Active since Jun 2021
17 Dec 2023, 19:22
Cancellation of policy
I was told I will receive a 'policy document' via email with this document I can decide if I want to activate my policy. I never received this email and now they want to start my policy and there is no way if cancelling or declining said policy. Please advise on how I can cancel this policy.
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Platinum Life's replyOfficial
18 Dec 2023, 07:39Dear Elmonix,
I have received your review and would like to assist regarding this matter.
I can confirm that documentation was sent out via email on the 12th of December 2023. After receiving the documents, you enjoy a 30 day review period in which you can read through and advise should you not wish to continue with the policy. I apologize if you did not receive this email
I have processed a cancellation as requested and a consultant will be in touch within the week to confirm this with you. Please do not hesitate to let me know if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to assist regarding this matter.
I can confirm that documentation was sent out via email on the 12th of December 2023. After receiving the documents, you enjoy a 30 day review period in which you can read through and advise should you not wish to continue with the policy. I apologize if you did not receive this email
I have processed a cancellation as requested and a consultant will be in touch within the week to confirm this with you. Please do not hesitate to let me know if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply18 Dec 2023, 07:39
Official
Dear Elmonix,
I have received your review and would like to assist regarding this matter.
I can confirm that documentation was sent out via email on the 12th of December 2023. After receiving the documents, you enjoy a 30 day review period in which you can read through and advise should you not wish to continue with the policy. I apologize if you did not receive this email
I have processed a cancellation as requested and a consultant will be in touch within the week to confirm this with you. Please do not hesitate to let me know if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to assist regarding this matter.
I can confirm that documentation was sent out via email on the 12th of December 2023. After receiving the documents, you enjoy a 30 day review period in which you can read through and advise should you not wish to continue with the policy. I apologize if you did not receive this email
I have processed a cancellation as requested and a consultant will be in touch within the week to confirm this with you. Please do not hesitate to let me know if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor