1 reviews | Active since May 2018
Cancellation of Policy
Good day
Please note that I am still awaiting an email from the contact person within Platinum Life pertaining to a life cover policy.
As I still haven't received it, I'm not able to cancel the policy via the email as she explained. Please assist in this regard as I would like to cancel the policy before the end of May 2018.
Please contact me should you require additional information in this regard.
Kind regards, Shawn Ras **********
Dear Shawn,
Thank you for taking the time to speak to me.
As discussed, due to a system error, the commencement date of the policy had to be adjusted to July 2018 in order to still give you the legal 30 day legal review period for the policy documents. I apologize that this change was not communicated to you.
No premiums were deducted from your account and you spoke to one of our consultants Lenice on the 1st of June who assisted you with the cancellation of your policy.
Please feel free to contact me directly on *** or our call centre on ***for any further assistance.
Kind regards,
Simoné Venter
Client Relationship Specialist & Client Care Supervisor
Dear Shawn,
Thank you for taking the time to speak to me.
As discussed, due to a system error, the commencement date of the policy had to be adjusted to July 2018 in order to still give you the legal 30 day legal review period for the policy documents. I apologize that this change was not communicated to you.
No premiums were deducted from your account and you spoke to one of our consultants Lenice on the 1st of June who assisted you with the cancellation of your policy.
Please feel free to contact me directly on *** or our call centre on ***for any further assistance.
Kind regards,
Simoné Venter
Client Relationship Specialist & Client Care Supervisor