MM
Makoma M
1 reviews | Active since Jun 2021
22 Jun 2021, 22:13
Cancellation of cover
I have been trying to cancel platinum life cover of which I feel like I was *******.i made it clear that I can not afford the cover and the guy who called me a thousand times said there is a debicheck and that I needed to authorize the debit order. Well I thought to myself I will just not authorize it. I received an sms from my bank stating that the authorization request expired.to my surprise I received another sms stating that the debit has been authorised.i am really disappointed with myself for believing your agent and giving out my banking details, believing that I will cancel in the 30 days
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Replies (1)Platinum Life's replyOfficial
23 Jun 2021, 12:02Dear Makoma,
I have received your complaint and I am currently following up regarding this matter.
Kindly note that our policies are always optional and I am sorry that you felt ******* or pressured into taking it out. I have requested the calls made to you and will be in touch to provide further feedback.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am currently following up regarding this matter.
Kindly note that our policies are always optional and I am sorry that you felt ******* or pressured into taking it out. I have requested the calls made to you and will be in touch to provide further feedback.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply23 Jun 2021, 12:02
Official
Dear Makoma,
I have received your complaint and I am currently following up regarding this matter.
Kindly note that our policies are always optional and I am sorry that you felt ******* or pressured into taking it out. I have requested the calls made to you and will be in touch to provide further feedback.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am currently following up regarding this matter.
Kindly note that our policies are always optional and I am sorry that you felt ******* or pressured into taking it out. I have requested the calls made to you and will be in touch to provide further feedback.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
