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Makoma M

1 reviews | Active since Jun 2021

22 Jun 2021, 22:13

Cancellation of cover

I have been trying to cancel platinum life cover of which I feel like I was *******.i made it clear that I can not afford the cover and the guy who called me a thousand times said there is a debicheck and that I needed to authorize the debit order. Well I thought to myself I will just not authorize it. I received an sms from my bank stating that the authorization request expired.to my surprise I received another sms stating that the debit has been authorised.i am really disappointed with myself for believing your agent and giving out my banking details, believing that I will cancel in the 30 days

0
Replies (1)
Platinum Life
Platinum Life's reply23 Jun 2021, 12:02
Official
Dear Makoma, 

I have received your complaint and I am currently following up regarding this matter. 

Kindly note that our policies are always optional and I am sorry that you felt ******* or pressured into taking it out. I have requested the calls made to you and will be in touch to provide further feedback. 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor