1 reviews | Active since Mar 2023
Cancellation nightmare
I received a call from platinum life in September of last year, the consultant would not take no for a answer until I agreed to accept the policy. She took my details, when it came to the banking details the call cut and she called me back, I never answered. I also never accepted the Debi check that was sent. But at the end of November my account was debited, I called in December to cancel the policy amd the consultant said she would cancel it amd stop all future debit orders but to my surprise my account was debited AGAIN in December. When I called again the consultant told me that there was no notes on the policy from the previous consultant which is extremely frustrating. This consultant said she will send my details to the cancellations department and they will call me. I am still waiting for this to happen and still waiting for my first call recording to be sent to me to confirm where my banking details came from because I definitely never gave it.
I have received your review and would like to provide some feedback regarding this matter. I was unable to reach you telephonically to discuss this.
I have followed up on my side and can confirm that you spoke to our team on the 22nd of December 2023 in regards to a cancellation on your policy. Due to an error on our side, this was not captured and I apologize profusely for this. A refund of the premium deducted in December will be refunded tomorrow and should reflect in your account within 48 hours.
Kindly note that I have requested the sales call made to you regarding the policy and will forward it through with feedback as soon as it has been received.
I apologize for any inconvenience caused and please let me know if there is anything I can assist with while this matter is being investigated. Our cancellation team will also be in touch to confirm this with you
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide some feedback regarding this matter. I was unable to reach you telephonically to discuss this.
I have followed up on my side and can confirm that you spoke to our team on the 22nd of December 2023 in regards to a cancellation on your policy. Due to an error on our side, this was not captured and I apologize profusely for this. A refund of the premium deducted in December will be refunded tomorrow and should reflect in your account within 48 hours.
Kindly note that I have requested the sales call made to you regarding the policy and will forward it through with feedback as soon as it has been received.
I apologize for any inconvenience caused and please let me know if there is anything I can assist with while this matter is being investigated. Our cancellation team will also be in touch to confirm this with you
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor