CD
Carmelita D
1 reviews | Active since Dec 2019
06 Jan 2022, 15:54
Cancellation debit still not reflects after 48 hours as per consultant
I was told my money would be in my account 48 hours later via your consultant. Shem 48 hours prior my last review still nothing . Your customer services is honestly not the greatest . Return my money already .
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Replies (5)0
Replies (5)
Platinum Life's replyOfficial
07 Jan 2022, 09:05Dear Carmelita,
I have followed up regarding this matter and would like to provide some feedback
I had a listen to the call you had with our cancellation consultant. She did confirm that a refund will be paid, but no mention was made of 48 hours. As we have to wait for confirmation from the bank regarding the successful receipt of the premium, our refunds are only paid after 10 working days. Your refund has been scheduled for the 13th of January 2022 accordingly
Kindly note that the policy has been cancelled and all further premiums have been stopped
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have followed up regarding this matter and would like to provide some feedback
I had a listen to the call you had with our cancellation consultant. She did confirm that a refund will be paid, but no mention was made of 48 hours. As we have to wait for confirmation from the bank regarding the successful receipt of the premium, our refunds are only paid after 10 working days. Your refund has been scheduled for the 13th of January 2022 accordingly
Kindly note that the policy has been cancelled and all further premiums have been stopped
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply07 Jan 2022, 09:05
Official
Dear Carmelita,
I have followed up regarding this matter and would like to provide some feedback
I had a listen to the call you had with our cancellation consultant. She did confirm that a refund will be paid, but no mention was made of 48 hours. As we have to wait for confirmation from the bank regarding the successful receipt of the premium, our refunds are only paid after 10 working days. Your refund has been scheduled for the 13th of January 2022 accordingly
Kindly note that the policy has been cancelled and all further premiums have been stopped
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have followed up regarding this matter and would like to provide some feedback
I had a listen to the call you had with our cancellation consultant. She did confirm that a refund will be paid, but no mention was made of 48 hours. As we have to wait for confirmation from the bank regarding the successful receipt of the premium, our refunds are only paid after 10 working days. Your refund has been scheduled for the 13th of January 2022 accordingly
Kindly note that the policy has been cancelled and all further premiums have been stopped
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
CD
Carmelita D's updateReviewer Update
07 Jan 2022, 09:10Listen up Simone if you listened CORRECTLY she said a day or two . So two days would be 48 hours . You guys are quick to respond on your findings but you can’t even listen correctly why you guys will have more problems . I will keep posting reviews up until my money is in my account . Nothing was mentioned about the 13 so this bull**** stories you keep giving is not working tell that to your management.
CD
Carmelita D's update07 Jan 2022, 09:10
Reviewer Update
Listen up Simone if you listened CORRECTLY she said a day or two . So two days would be 48 hours . You guys are quick to respond on your findings but you can’t even listen correctly why you guys will have more problems . I will keep posting reviews up until my money is in my account . Nothing was mentioned about the 13 so this bull**** stories you keep giving is not working tell that to your management.
Platinum Life's replyOfficial
07 Jan 2022, 09:32I can gladly send you the call in question as well. I will follow up to see if we can pay the refund quicker
Platinum Life's reply07 Jan 2022, 09:32
Official
I can gladly send you the call in question as well. I will follow up to see if we can pay the refund quicker
CD
Carmelita D's updateReviewer Update
07 Jan 2022, 09:44Send . Like I’ve been waiting for the other calls and stuff I will probably get all that next week . Yet no one has asked for my stuff cos I too recorded the call from my side . I know now to back myself up when it comes to dealing with your people
CD
Carmelita D's update07 Jan 2022, 09:44
Reviewer Update
Send . Like I’ve been waiting for the other calls and stuff I will probably get all that next week . Yet no one has asked for my stuff cos I too recorded the call from my side . I know now to back myself up when it comes to dealing with your people
Platinum Life's replyOfficial
10 Jan 2022, 13:39Dear Carmelita, I have received and sent through the call you received from Platinum Life regarding the policy. In the call, consent was given by you and a mandate was sent regarding the debit order, which was accepted. A full legal closure was also done thereafter.
Please have a listen and advise if you have any questions or feedback
Please have a listen and advise if you have any questions or feedback
Platinum Life's reply10 Jan 2022, 13:39
Official
Dear Carmelita, I have received and sent through the call you received from Platinum Life regarding the policy. In the call, consent was given by you and a mandate was sent regarding the debit order, which was accepted. A full legal closure was also done thereafter.
Please have a listen and advise if you have any questions or feedback
Please have a listen and advise if you have any questions or feedback