1 reviews | Active since Feb 2025
CANCELLATION
Good day I would like to query my policy with regards to the amount being debited is not the amount we agreed to my first account was an amount of two hundred and sumthing then received call from lady who added extra things to my policy advised that my policy would be 333.00 but now my debit order is 542.00 if am correct that is the reason I would like to understand and if don't receive response by end of business today would like to cancel and I would like my money back ............. When I was introduced to this policy last year I advised you consultants that will start in May to debit my account but will have to decide before to make a final decision regarding this policy I received call again from one of your guys wanting to confirm debit date advised that I have decided as yet but you guys debited my account any way after months checked my statement saw that you debiting my account later received call from the above later I mentioned advising me of other benefits I said ok if will be 33.00 difference but looking at my statement you guys debiting almost R600.00
Thank you so much for taking my call regarding this matter.
Kindly note that due to upgrades that were taken on your policy, the premium and benefits have increased over the last year. I have processed a cancellation on my side and a consultant will be in touch within the week to confirm this with you
Please keep an eye out and do not hesitate to contact me if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call regarding this matter.
Kindly note that due to upgrades that were taken on your policy, the premium and benefits have increased over the last year. I have processed a cancellation on my side and a consultant will be in touch within the week to confirm this with you
Please keep an eye out and do not hesitate to contact me if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
