TT
Thabang T

1 reviews | Active since Jan 2016

25 Jan 2016, 11:47

Cancellation and refund request

I would like to cancel my policy and request a refund of all premiums paid towards this policy. I have lost trust for this company as I cannot believe what they have done. The person who referred me to Platinum life is diagnosed with Breast cancer and had to start chemotherapy and all treatments that deal with her illness but she was told that she needed to take tests every year which I also was not told though I try by all means to do medicals every year. What is the point of having a policy that will not help when you need it to, I cannot take any chances I might as well take this money and save it myself and know that if I run short of money its because I had no cover.<br> <br> Kindly arrange that my premiums are refunded its a lot of money to just throw away. Kindly make sure you respond back on my email address.

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Replies (1)
Platinum Life
Platinum Life's reply09 May 2016, 07:19
Official

Hello Thabs01,

Thank you for the opportunity and your time to discuss your policy benefits, terms and conditions of your cover– as arranged, your policy will remain active to ensure continued cover of your benefits.

Please keep in mind that a claim can only be evaluated within the framework of the policy, which is the agreement between the insurer and the life assured.  Unfortunately your friend’s claim may not be discussed on a public forum, but the reasons for declining the claim would be communicated to them.

Kindly contact me directly, should you require any further assistance - *** or ***.

Kind Regards

Riona Lala
Resolution Specialist
Platinum Life