Cancellation

Dear Marizelle, 

I have received your review and would like to assist regarding this matter. I was unable to reach you telephonically to discuss this 

A cancellation was received on your policy in January. After speaking to one of our consultants, you agreed for the policy to remain in force and the premium was amended accordingly. All our calls are recorded and this can be sent through to you. 

Our system shows no record of any cancellation request being received after this. 

I have processed a cancellation for you with immediate effect and all further premiums have been stopped. A consultant from our cancellation team will be in touch, so please keep an eye out for their call. 

Please let me know if there is anything else I can assist with. 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor