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Inga S
1 reviews | Active since May 2023
04 May 2023, 06:45
CANCELLATION
I have been sending numerous emails to cancel any insurance I have with you, since the beginning of the year. Nothing has been done about that
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Replies (2)
Platinum Life's replyOfficial
04 May 2023, 07:18Dear Inga,
I have received your review and have followed up regarding this matter
Please note that I am unable to locate any cancellation requests being sent via email, but I have processed a cancellation for you now and a consultant will be in touch within the week to confirm. Kindly note that all further premiums have been stopped with immediate effect and nothing further will be deducted
Would you please confirm where and when the emails were sent and I will gladly follow up and provide more feedback?
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have followed up regarding this matter
Please note that I am unable to locate any cancellation requests being sent via email, but I have processed a cancellation for you now and a consultant will be in touch within the week to confirm. Kindly note that all further premiums have been stopped with immediate effect and nothing further will be deducted
Would you please confirm where and when the emails were sent and I will gladly follow up and provide more feedback?
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply04 May 2023, 07:18
Official
Dear Inga,
I have received your review and have followed up regarding this matter
Please note that I am unable to locate any cancellation requests being sent via email, but I have processed a cancellation for you now and a consultant will be in touch within the week to confirm. Kindly note that all further premiums have been stopped with immediate effect and nothing further will be deducted
Would you please confirm where and when the emails were sent and I will gladly follow up and provide more feedback?
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have followed up regarding this matter
Please note that I am unable to locate any cancellation requests being sent via email, but I have processed a cancellation for you now and a consultant will be in touch within the week to confirm. Kindly note that all further premiums have been stopped with immediate effect and nothing further will be deducted
Would you please confirm where and when the emails were sent and I will gladly follow up and provide more feedback?
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
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Inga S's updateReviewer Update
04 May 2023, 13:22Also why is it R197 when it was suppose to be R99
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Inga S's update04 May 2023, 13:22
Reviewer Update
Also why is it R197 when it was suppose to be R99