JW
Jason W
1 reviews | Active since Jul 2016
20 Jun 2019, 08:18
Cancel with Immediate effect!!!!
I did not authorise you to debit my account, listen to your call recordings carefully; I clearly told the consultant that I do not want anything debited until I have reviewed the policy and compared it to what I currently have.
Reverse the debit that was deducted this morning and cancel everything with immediate effect, or would I need to raise it with the Ombud for Long term Insurance?
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Platinum Life's replyOfficial
26 Jun 2019, 14:07 Dear Jason, Thank you so much for taking my call regarding this matter. Please note that your policy has been cancelled and we have arranged to refund your premium as requested. I have received the calls that were made to you in April 2019, where the consultant did explain the process and a full legal closure was done confirming when the policy is set to start. This will be sent through via email for your records. You are more than welcome to contact me on *** if there is anything else I can assist with Kind regards, Simoné Venter Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply26 Jun 2019, 14:07
Official
Dear Jason, Thank you so much for taking my call regarding this matter. Please note that your policy has been cancelled and we have arranged to refund your premium as requested. I have received the calls that were made to you in April 2019, where the consultant did explain the process and a full legal closure was done confirming when the policy is set to start. This will be sent through via email for your records. You are more than welcome to contact me on *** if there is anything else I can assist with Kind regards, Simoné Venter Client Relationship Specialist & Client Care Supervisor