SC
Sbo C
1 reviews | Active since Aug 2024
28 May 2026, 15:39
Cancel the Policy for me please
What is the Relationship between Platinum Life and GUARDRISK ?
When i check my debit orders - looks like a same company based on the amount deducted - very confusing ; because i dont know GUARDRISK at all
Helpful (0)
Replies (2)0
Replies (2)
Platinum Life's replyOfficial
28 May 2026, 15:51Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Our team will carefully review this matter and follow up as soon as possible during business hours.
Platinum Life Client Care Team
Platinum Life's reply28 May 2026, 15:51
Official
Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Our team will carefully review this matter and follow up as soon as possible during business hours.
Platinum Life Client Care Team
Platinum Life's replyOfficial
29 May 2026, 06:45Dear Sbo,
I have received your review and would like to provide some feedback regarding this matter
Kindly note that Guardrisk is the underwriter for your Platinum Life policy. This is advised in your policy documentation on page 16, describing the relationship and providing information. Your policy is still with Platinum Life and we administer it, so any amendments or assistance will be provided by us.
I have processed the cancellation on your policy as requested and a consultant will be in touch within a week to confirm this, so please keep an eye out for their call
If you have any questions, you are welcome to contact me and I will gladly assist and advise accordingly
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide some feedback regarding this matter
Kindly note that Guardrisk is the underwriter for your Platinum Life policy. This is advised in your policy documentation on page 16, describing the relationship and providing information. Your policy is still with Platinum Life and we administer it, so any amendments or assistance will be provided by us.
I have processed the cancellation on your policy as requested and a consultant will be in touch within a week to confirm this, so please keep an eye out for their call
If you have any questions, you are welcome to contact me and I will gladly assist and advise accordingly
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply29 May 2026, 06:45
Official
Dear Sbo,
I have received your review and would like to provide some feedback regarding this matter
Kindly note that Guardrisk is the underwriter for your Platinum Life policy. This is advised in your policy documentation on page 16, describing the relationship and providing information. Your policy is still with Platinum Life and we administer it, so any amendments or assistance will be provided by us.
I have processed the cancellation on your policy as requested and a consultant will be in touch within a week to confirm this, so please keep an eye out for their call
If you have any questions, you are welcome to contact me and I will gladly assist and advise accordingly
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide some feedback regarding this matter
Kindly note that Guardrisk is the underwriter for your Platinum Life policy. This is advised in your policy documentation on page 16, describing the relationship and providing information. Your policy is still with Platinum Life and we administer it, so any amendments or assistance will be provided by us.
I have processed the cancellation on your policy as requested and a consultant will be in touch within a week to confirm this, so please keep an eye out for their call
If you have any questions, you are welcome to contact me and I will gladly assist and advise accordingly
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor