Cancel My Pending Policy

Ok so first off the poor young lady that called me had no idea what was going on. this was obivously one of her first calls but none the less I went through everything. Then I had to contact Platinum Life to receive my policy documents because no one said it would take up to 2 weeks to receive. So now a week of back and forth I just want to cancel my "pending policy". No I dont want to freeze it. Just cancel the thing. Im now on hold for more than 15 mins for your call centre. If you think you can wait me out and hope that I hang up and forget why I called in the first place that wont happen. Please cancel this and send me an email stating as much