A
Alsino
1 reviews | Active since Mar 2025
04 Sept 2026, 15:47
Cancel everything
I received a call from one of your sales agent and was told I would get a WhatsApp from them and I will get an email with the benefits you guys offer but up till now I did not receive anything I did receive a debi check mandate to approve but still no contract for what the benefits are so I decided to cancel the mandate because I will not pay for something which I did not receive the contract for which I requested so please cancel everything now.
I will look at other policies to take up where they keep to they word.
Helpful (0)
Replies (3)0
Replies (3)
Platinum Life's replyOfficial
04 Sept 2026, 15:58Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Our team will carefully review this matter and follow up as soon as possible during business hours.
Platinum Life Client Care Team
Platinum Life's reply04 Sept 2026, 15:58
Official
Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Our team will carefully review this matter and follow up as soon as possible during business hours.
Platinum Life Client Care Team
Platinum Life's replyOfficial
07 Sept 2026, 11:42Dear Alsino,
I have received your review and would like to assist regarding this matter
Kindly note that you were recently contacted regarding a policy with PL. During the call, the consultant would have explained the sales process, including the 30-day review period.
Once a sale is concluded, a DebiCheck mandate is sent to you. This is a secure payment system that allows you, as the account holder, to approve the debit order details before the collection takes place.
Please note that a policy is generally loaded onto our system within two weeks of the sales call, after which the policy documentation is sent to you. Your 30-day review period starts once you receive the documentation. You are also welcome to contact our team at any time if you have questions or decide that you no longer wish to proceed with the policy.
In this instance, your policy has not yet been loaded onto our system, which is why you have not received any policy documentation. We have, however, forwarded your cancellation request directly to our Sales Department to ensure that no policy is issued in your name.
I sincerely apologise if there was any misunderstanding regarding the sales process or the applicable timelines, and I trust that the above provides some clarity.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to assist regarding this matter
Kindly note that you were recently contacted regarding a policy with PL. During the call, the consultant would have explained the sales process, including the 30-day review period.
Once a sale is concluded, a DebiCheck mandate is sent to you. This is a secure payment system that allows you, as the account holder, to approve the debit order details before the collection takes place.
Please note that a policy is generally loaded onto our system within two weeks of the sales call, after which the policy documentation is sent to you. Your 30-day review period starts once you receive the documentation. You are also welcome to contact our team at any time if you have questions or decide that you no longer wish to proceed with the policy.
In this instance, your policy has not yet been loaded onto our system, which is why you have not received any policy documentation. We have, however, forwarded your cancellation request directly to our Sales Department to ensure that no policy is issued in your name.
I sincerely apologise if there was any misunderstanding regarding the sales process or the applicable timelines, and I trust that the above provides some clarity.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply07 Sept 2026, 11:42
Official
Dear Alsino,
I have received your review and would like to assist regarding this matter
Kindly note that you were recently contacted regarding a policy with PL. During the call, the consultant would have explained the sales process, including the 30-day review period.
Once a sale is concluded, a DebiCheck mandate is sent to you. This is a secure payment system that allows you, as the account holder, to approve the debit order details before the collection takes place.
Please note that a policy is generally loaded onto our system within two weeks of the sales call, after which the policy documentation is sent to you. Your 30-day review period starts once you receive the documentation. You are also welcome to contact our team at any time if you have questions or decide that you no longer wish to proceed with the policy.
In this instance, your policy has not yet been loaded onto our system, which is why you have not received any policy documentation. We have, however, forwarded your cancellation request directly to our Sales Department to ensure that no policy is issued in your name.
I sincerely apologise if there was any misunderstanding regarding the sales process or the applicable timelines, and I trust that the above provides some clarity.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to assist regarding this matter
Kindly note that you were recently contacted regarding a policy with PL. During the call, the consultant would have explained the sales process, including the 30-day review period.
Once a sale is concluded, a DebiCheck mandate is sent to you. This is a secure payment system that allows you, as the account holder, to approve the debit order details before the collection takes place.
Please note that a policy is generally loaded onto our system within two weeks of the sales call, after which the policy documentation is sent to you. Your 30-day review period starts once you receive the documentation. You are also welcome to contact our team at any time if you have questions or decide that you no longer wish to proceed with the policy.
In this instance, your policy has not yet been loaded onto our system, which is why you have not received any policy documentation. We have, however, forwarded your cancellation request directly to our Sales Department to ensure that no policy is issued in your name.
I sincerely apologise if there was any misunderstanding regarding the sales process or the applicable timelines, and I trust that the above provides some clarity.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
A
Alsino's updateReviewer Update
11 Sept 2026, 07:20Good day,
As per your reply you mention that nothing will be going off my account but why am I getting this sms when I was clear on canceling this because I didn't receive any documents from your sales agent.
Please remove me from your databases and never contact me again at all.
Dear Mr Davids, we have received notice from your bank that you have stopped your premium for Platinum Life policy ***. Unfortunately you are not covered while the policy is in arrears. Please contact us urgently on ***or disregard if we have recently spoken with you.
As per your reply you mention that nothing will be going off my account but why am I getting this sms when I was clear on canceling this because I didn't receive any documents from your sales agent.
Please remove me from your databases and never contact me again at all.
Dear Mr Davids, we have received notice from your bank that you have stopped your premium for Platinum Life policy ***. Unfortunately you are not covered while the policy is in arrears. Please contact us urgently on ***or disregard if we have recently spoken with you.
A
Alsino's update11 Sept 2026, 07:20
Reviewer Update
Good day,
As per your reply you mention that nothing will be going off my account but why am I getting this sms when I was clear on canceling this because I didn't receive any documents from your sales agent.
Please remove me from your databases and never contact me again at all.
Dear Mr Davids, we have received notice from your bank that you have stopped your premium for Platinum Life policy ***. Unfortunately you are not covered while the policy is in arrears. Please contact us urgently on ***or disregard if we have recently spoken with you.
As per your reply you mention that nothing will be going off my account but why am I getting this sms when I was clear on canceling this because I didn't receive any documents from your sales agent.
Please remove me from your databases and never contact me again at all.
Dear Mr Davids, we have received notice from your bank that you have stopped your premium for Platinum Life policy ***. Unfortunately you are not covered while the policy is in arrears. Please contact us urgently on ***or disregard if we have recently spoken with you.