Cancel!
I'm so disappointed with the lack of response from them. My mother has a policy with them but they've been deducting double payments for a few months now. She's been trying to cancel the policy but nobody has been in contact with her.
Helpful (0)
Replies (2)0
Replies (2)
Platinum Life's replyOfficial
22 Apr 2025, 07:36Dear Sheena,
I have received your review and can confirm that a cancellation request was received on Thursday. Due to the public holidays, our cancellation team has not contacted her yet, but she will be called within the next week
Please keep an eye out for their call
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and can confirm that a cancellation request was received on Thursday. Due to the public holidays, our cancellation team has not contacted her yet, but she will be called within the next week
Please keep an eye out for their call
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply22 Apr 2025, 07:36
Official
Dear Sheena,
I have received your review and can confirm that a cancellation request was received on Thursday. Due to the public holidays, our cancellation team has not contacted her yet, but she will be called within the next week
Please keep an eye out for their call
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and can confirm that a cancellation request was received on Thursday. Due to the public holidays, our cancellation team has not contacted her yet, but she will be called within the next week
Please keep an eye out for their call
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
's updateReviewer Update
25 Jul 2025, 01:47Good day
How can you still deduct payments if you said the policy is cancelled? I want a refund for my mom for the money!
How can you still deduct payments if you said the policy is cancelled? I want a refund for my mom for the money!
's update25 Jul 2025, 01:47
Reviewer Update
Good day
How can you still deduct payments if you said the policy is cancelled? I want a refund for my mom for the money!
How can you still deduct payments if you said the policy is cancelled? I want a refund for my mom for the money!