rH
rayleen H
1 reviews | Active since Oct 2017
06 Mar 2023, 09:44
cancel debit order and reverse payment PLEASE!!!!!!!!!!!!!!
platinum life you are still deducting form my husband s account after we ask you to please cancel the debit order, we tired to reverse the the R 150.00 but it does not want to, I would like to report you to the ombudsman of Insurance, because this is utter nonsense, my husband is not working now you deducting Money that was deposited for my children lunch stuff for the week
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Replies (4)
Platinum Life's replyOfficial
06 Mar 2023, 09:59Dear Rayleen,
I have received your review and have looked into this matter on my side
Please note that a cancellation was received last year, but after speaking to one of our consultants he agreed to continue with the policy on a amended premium. No cancellation request was received after this
As the policy is in his name, we would need direct instruction from him to proceed with a cancellation. I will give him a call from my side but if I am unable to get a hold of him, he needs to reach out to our Client Care team on ***for assistance
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter on my side
Please note that a cancellation was received last year, but after speaking to one of our consultants he agreed to continue with the policy on a amended premium. No cancellation request was received after this
As the policy is in his name, we would need direct instruction from him to proceed with a cancellation. I will give him a call from my side but if I am unable to get a hold of him, he needs to reach out to our Client Care team on ***for assistance
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply06 Mar 2023, 09:59
Official
Dear Rayleen,
I have received your review and have looked into this matter on my side
Please note that a cancellation was received last year, but after speaking to one of our consultants he agreed to continue with the policy on a amended premium. No cancellation request was received after this
As the policy is in his name, we would need direct instruction from him to proceed with a cancellation. I will give him a call from my side but if I am unable to get a hold of him, he needs to reach out to our Client Care team on ***for assistance
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter on my side
Please note that a cancellation was received last year, but after speaking to one of our consultants he agreed to continue with the policy on a amended premium. No cancellation request was received after this
As the policy is in his name, we would need direct instruction from him to proceed with a cancellation. I will give him a call from my side but if I am unable to get a hold of him, he needs to reach out to our Client Care team on ***for assistance
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
rH
rayleen H's updateReviewer Update
07 Mar 2023, 07:42We are still waiting, for the debit order to reversed there was no one who called again to comfirm, please we are pleading we cant buy lunch there now a banks is charging intertest
rH
rayleen H's update07 Mar 2023, 07:42
Reviewer Update
We are still waiting, for the debit order to reversed there was no one who called again to comfirm, please we are pleading we cant buy lunch there now a banks is charging intertest
rH
rayleen H's updateReviewer Update
08 Mar 2023, 08:48good day
how long does it take for this debit order to be reversed. please we really need the money and we can't reverse it, because it does not allow us
how long does it take for this debit order to be reversed. please we really need the money and we can't reverse it, because it does not allow us
rH
rayleen H's update08 Mar 2023, 08:48
Reviewer Update
good day
how long does it take for this debit order to be reversed. please we really need the money and we can't reverse it, because it does not allow us
how long does it take for this debit order to be reversed. please we really need the money and we can't reverse it, because it does not allow us
rH
rayleen H's updateReviewer Update
10 Mar 2023, 11:28GOOD DAY
DOES IT TAKE 4 DAYS TO REVERSE A DEBIT ORDER R 150, YOU ARE SO QUICK TO DEDUCT AS SOON AS THERE IS MONEY IN THE ACCOUNT THE NAEDO( Direct Debit’s Non-Authenticated Early Debit Order (NAEDO) collection ) COLLECTS BUT WHEN IT MUST BE REVERSED IT TAKES FOREVER I AM SURELY GOING TO REPORT YOU TO THE OMBUDMANS OF INSURANCE OR IS HE PAYING FOR THE PERFUME HE RECEIVE AS A FREE GIFT!!!!!!!!!!!!!!!!!!!!!!!
DOES IT TAKE 4 DAYS TO REVERSE A DEBIT ORDER R 150, YOU ARE SO QUICK TO DEDUCT AS SOON AS THERE IS MONEY IN THE ACCOUNT THE NAEDO( Direct Debit’s Non-Authenticated Early Debit Order (NAEDO) collection ) COLLECTS BUT WHEN IT MUST BE REVERSED IT TAKES FOREVER I AM SURELY GOING TO REPORT YOU TO THE OMBUDMANS OF INSURANCE OR IS HE PAYING FOR THE PERFUME HE RECEIVE AS A FREE GIFT!!!!!!!!!!!!!!!!!!!!!!!
rH
rayleen H's update10 Mar 2023, 11:28
Reviewer Update
GOOD DAY
DOES IT TAKE 4 DAYS TO REVERSE A DEBIT ORDER R 150, YOU ARE SO QUICK TO DEDUCT AS SOON AS THERE IS MONEY IN THE ACCOUNT THE NAEDO( Direct Debit’s Non-Authenticated Early Debit Order (NAEDO) collection ) COLLECTS BUT WHEN IT MUST BE REVERSED IT TAKES FOREVER I AM SURELY GOING TO REPORT YOU TO THE OMBUDMANS OF INSURANCE OR IS HE PAYING FOR THE PERFUME HE RECEIVE AS A FREE GIFT!!!!!!!!!!!!!!!!!!!!!!!
DOES IT TAKE 4 DAYS TO REVERSE A DEBIT ORDER R 150, YOU ARE SO QUICK TO DEDUCT AS SOON AS THERE IS MONEY IN THE ACCOUNT THE NAEDO( Direct Debit’s Non-Authenticated Early Debit Order (NAEDO) collection ) COLLECTS BUT WHEN IT MUST BE REVERSED IT TAKES FOREVER I AM SURELY GOING TO REPORT YOU TO THE OMBUDMANS OF INSURANCE OR IS HE PAYING FOR THE PERFUME HE RECEIVE AS A FREE GIFT!!!!!!!!!!!!!!!!!!!!!!!