KB
Kirstyn B
1 reviews | Active since Nov 2019
29 Nov 2019, 12:25
Cancel any contract you beleive you have with me immediately.
Can never get through on the customer care line. Felt that agents were pushing me. I never signed a physical contract. Did not like giving details over the phone. Definitely not a great customer experience. I want to CANCEL anything I have with you. DO NOT DEBIT MY ACCOUNT. Please delete all my personal details - I have never agreed to be a customer and you have no right to keep them. I repeat. DO NOT DEBIT MY ACCOUNT. I DO NOT WANT THIS CONTRACT.
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Replies (1)
Platinum Life's replyOfficial
29 Nov 2019, 12:43Dear Kirstyn,
Thank you so much for taking my call today and I am so sorry to hear about the experience you had.
I have processed a cancellation and a consultant will be in touch for a legal closure.
Please note that I will also follow up on the conduct of the consultant - our policies are always optional and you should never feel pressured to take it.
You are more than welcome to give me a call on *** if there is anything else I can assist with
Have a great weekend
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call today and I am so sorry to hear about the experience you had.
I have processed a cancellation and a consultant will be in touch for a legal closure.
Please note that I will also follow up on the conduct of the consultant - our policies are always optional and you should never feel pressured to take it.
You are more than welcome to give me a call on *** if there is anything else I can assist with
Have a great weekend
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply29 Nov 2019, 12:43
Official
Dear Kirstyn,
Thank you so much for taking my call today and I am so sorry to hear about the experience you had.
I have processed a cancellation and a consultant will be in touch for a legal closure.
Please note that I will also follow up on the conduct of the consultant - our policies are always optional and you should never feel pressured to take it.
You are more than welcome to give me a call on *** if there is anything else I can assist with
Have a great weekend
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call today and I am so sorry to hear about the experience you had.
I have processed a cancellation and a consultant will be in touch for a legal closure.
Please note that I will also follow up on the conduct of the consultant - our policies are always optional and you should never feel pressured to take it.
You are more than welcome to give me a call on *** if there is anything else I can assist with
Have a great weekend
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor