NJ
Nkosi J

1 reviews | Active since Mar 2016

28 May 2018, 13:25

Call centre service champ- Miche

Last year in November I received a called after a friend had referred me to platinum life. They did a long questionnaire and they said a gift would be sent to me. I waited for months nothing came . In March I recieved am sms with a 50% discount voucher if I buy the Isabella parfum whilst everyone else was receiving gifts all around me. On the 23th of May I decided to call Platinum life and enquire on the gift I was told about. I spoke to Miche were she explained alot of things i didn't need to hear saying the gifts were different and so forth. What I failed to understand was how was this a gift if I first needed to buy a perfume I couldn't afford whilst people were getting boxes with gifts. Miche then asked me what I wanted precise and I told her it would be nice to receive a tangible gift as well. She then said she will spel to their gift department and get back to me. Somehow I felt like she as brushing me off as she said she will call me back and advise. Days later she kept to her word and called saying the gift department was going to send me gift in the coming days. On the 25th May I received a gift set with the perfume,body wash and hand lotion in a toiletry bag which was more than what I expected and what my colleagues had received. With that being said I want to compliment Miche on her client service and delivering to clients expectations. It's the small things like such that makes one be attracted to what a company offers . The service a consultant provides means way more than the products and such service champions like Miche are an asset to company's. Thank you do much Miche. Keep up the good work.

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Replies (2)
Platinum Life
Platinum Life's reply28 May 2018, 14:51
Official

Dear Nkosi

Thank you for taking the time to leave this wonderful review and feedback!

I am so glad to hear that you had such an amazing experience at Platinum Life and that Miche was able to help you regarding your query. She is a valued member of our team and it shows in every interaction she has.

I have shared your message with Miche and our entire Client Care team. We always take great pride in our work and your encouragement just motivates everyone to keep working hard.

I hope that you enjoy your gift!

Please let me know if there is anything else I can assist with.

Have a fantastic day further

Kind Regards

Simoné Venter

Client Relationship Specialist & Client Care Supervisor

NJ
Nkosi J's update28 May 2018, 20:50
Reviewer Update
?Thank you