Call Centre advised me that they will logg a request for someone in the appropriate department to call me on a certain day within a certain time frame to assist me with an enquiry

Dear Elsa, 

Thanks for giving our team a chance to assist. I apologize that you had to contact us again for assistance on the policy. May we impress you with great service for all future interactions 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor