MvdM
Mariette van der Merwe

1 reviews | Active since Nov 2017

24 Nov 2017, 10:59

Call center - bad attitude

An acquaintance gave my name as a referral to Platinum life. They called me and asked a few questions. Initially I was interested to hear what this was about. The sent the "free gift" and I was called. The lady from the call center initially was friendly and explained all the "great" benefits for their product. I acknowledged all that she said. Then she said to me this is going to cost a certain amount for the cover. I started asking a few questions and she became agitated with me. Saying that the policy will be delivered and the deduction will happen. I do not wish to give my banking details over the phone. I asked if she could please send me more info via email and she got rude saying that they do not send emails. Please tell me in 2017 who does not send emails to a potential client? "All calls are recorded for quality and training purposes" - You can please invest in some further training. And take NO for an answer. You are also welcome to collect your "free gift", as nothing is free in this world.

0
Replies (1)
Platinum Life
Platinum Life's reply28 Nov 2017, 14:28
Official

Dear Mariette,

Thank you for bringing this to my attention. I have requested the sales call made to you and will investigate your complaint personally.

I will contact you shortly with feedback.

Kind regards,

Tanja Yildirim

Client Care Manager

Platinum Life