1 reviews | Active since May 2022
Cal Centre Agent Tells Me I will Regret Not Taking Cover
Being told by a client services agent that she hope I don't get into an accident and regret this moment of not taking cover. I gave so much grace, took two 10-20 minute calls! And was made to feel like I was being wished ill health. And continued to mention all potential incidences that could happen to me leading up to the 6 month mark that I will regret not having signed on TODAY. You should NEVER talk to anyone like that. We have all lost enough during covid. To go on and say a potential client (or former potential client rather) will regret it? You are basically saying you want something bad to happen to me as a way to convince and scare me into taking the cover right now. EVEN when I had a VERY valid reason not to take it at the moment- but would when I had the capacity. You lost me and any potential I had to circle back to this cover-regardless of the fact that I know people on it who vouch for it? I never want to receive a call again.
I have received your complaint and I am very concerned about the experience you had with our sales team. I was unable to reach you telephonically to discuss this matter
Kindly note that I have requested the call and have also escalated this matter to our sales department. Our policies are always optional and you should never feel forced or be spoken to in that manner
I would like to apologize for this and will provide feedback as soon as possible
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am very concerned about the experience you had with our sales team. I was unable to reach you telephonically to discuss this matter
Kindly note that I have requested the call and have also escalated this matter to our sales department. Our policies are always optional and you should never feel forced or be spoken to in that manner
I would like to apologize for this and will provide feedback as soon as possible
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received feedback regarding this complaint. I was unable to reach you telephonically
Please accept my apologies for the manner in which the call was handled. The comments and behavior of the consultant was unacceptable and this has been escalated to management at our Sales department to ensure that this is address.
We pride ourselves on delivering great service and I am sorry that this was not the experience you had.
You are welcome to contact me directly if there is anything I can assist with further regarding this matter
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received feedback regarding this complaint. I was unable to reach you telephonically
Please accept my apologies for the manner in which the call was handled. The comments and behavior of the consultant was unacceptable and this has been escalated to management at our Sales department to ensure that this is address.
We pride ourselves on delivering great service and I am sorry that this was not the experience you had.
You are welcome to contact me directly if there is anything I can assist with further regarding this matter
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor