BC
Bianca C
1 reviews | Active since Feb 2022
11 Feb 2024, 06:46
****
Would not recommend this insurance company it's very difficult to cancel your policy with them I've called twice now and my debit order is still not suspended they have lairs working for them please do not be ****med into taking out a policy with them
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Platinum Life's replyOfficial
12 Feb 2024, 07:51Dear Bianca,
I have received your review and have looked into this matter on my side
Kindly note that your policy was set to start in March 2024 and no premiums have been deducted from your account. Your cancellation was logged by our team on Friday and all premiums stopped with immediate effect. A consultant from our cancellation team will be in touch within the week, so please keep an eye out for their call.
I apologize if this was not fully clarified in the call or for even inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter on my side
Kindly note that your policy was set to start in March 2024 and no premiums have been deducted from your account. Your cancellation was logged by our team on Friday and all premiums stopped with immediate effect. A consultant from our cancellation team will be in touch within the week, so please keep an eye out for their call.
I apologize if this was not fully clarified in the call or for even inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply12 Feb 2024, 07:51
Official
Dear Bianca,
I have received your review and have looked into this matter on my side
Kindly note that your policy was set to start in March 2024 and no premiums have been deducted from your account. Your cancellation was logged by our team on Friday and all premiums stopped with immediate effect. A consultant from our cancellation team will be in touch within the week, so please keep an eye out for their call.
I apologize if this was not fully clarified in the call or for even inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter on my side
Kindly note that your policy was set to start in March 2024 and no premiums have been deducted from your account. Your cancellation was logged by our team on Friday and all premiums stopped with immediate effect. A consultant from our cancellation team will be in touch within the week, so please keep an eye out for their call.
I apologize if this was not fully clarified in the call or for even inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor