JF
Jackie F
1 reviews | Active since Jul 2017
04 Jun 2020, 06:58
Bunch of *******
I never said yes to anything extra to be added to my insurance now this morning a premium of more than R1000 went off. This is the second time they added to my insurance without me saying yes to anything....
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Replies (2)0
Replies (2)
Platinum Life's replyOfficial
04 Jun 2020, 14:21Dear Jackie,
I have received your complaint and I am currently investigating this matter
According to our system, Mr Fourie received a call on the 22nd of April 2020 regarding an upgrade on his existing policy. I have requested the calls and will provide feedback as soon as possible
Please let me know if there is anything else I can assist with while the investigation is underway.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am currently investigating this matter
According to our system, Mr Fourie received a call on the 22nd of April 2020 regarding an upgrade on his existing policy. I have requested the calls and will provide feedback as soon as possible
Please let me know if there is anything else I can assist with while the investigation is underway.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply04 Jun 2020, 14:21
Official
Dear Jackie,
I have received your complaint and I am currently investigating this matter
According to our system, Mr Fourie received a call on the 22nd of April 2020 regarding an upgrade on his existing policy. I have requested the calls and will provide feedback as soon as possible
Please let me know if there is anything else I can assist with while the investigation is underway.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am currently investigating this matter
According to our system, Mr Fourie received a call on the 22nd of April 2020 regarding an upgrade on his existing policy. I have requested the calls and will provide feedback as soon as possible
Please let me know if there is anything else I can assist with while the investigation is underway.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's replyOfficial
09 Jun 2020, 16:29Dear jackie,
Trust this finds you well.
I have received the call made to Mr Fourie on the 22nd of April 2020 regarding the upgrade on his policy with Platinum Life.
The consultant offered the upgrade and explained when it will start. Mr Fourie confirmed that we can send it through and a full legal closure was done.
The upgrade has been removed from the policy, Due to the documentation being sent on the 17th of May (not giving a full 30 day period to review), I have also arranged to refund the difference of R 208.63 that was taken.
The call has been sent via email to Mr Fourie with an updated policy schedule. Please have a listen and let me know if you have any questions or queries regarding this matter,
KInd Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Trust this finds you well.
I have received the call made to Mr Fourie on the 22nd of April 2020 regarding the upgrade on his policy with Platinum Life.
The consultant offered the upgrade and explained when it will start. Mr Fourie confirmed that we can send it through and a full legal closure was done.
The upgrade has been removed from the policy, Due to the documentation being sent on the 17th of May (not giving a full 30 day period to review), I have also arranged to refund the difference of R 208.63 that was taken.
The call has been sent via email to Mr Fourie with an updated policy schedule. Please have a listen and let me know if you have any questions or queries regarding this matter,
KInd Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply09 Jun 2020, 16:29
Official
Dear jackie,
Trust this finds you well.
I have received the call made to Mr Fourie on the 22nd of April 2020 regarding the upgrade on his policy with Platinum Life.
The consultant offered the upgrade and explained when it will start. Mr Fourie confirmed that we can send it through and a full legal closure was done.
The upgrade has been removed from the policy, Due to the documentation being sent on the 17th of May (not giving a full 30 day period to review), I have also arranged to refund the difference of R 208.63 that was taken.
The call has been sent via email to Mr Fourie with an updated policy schedule. Please have a listen and let me know if you have any questions or queries regarding this matter,
KInd Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Trust this finds you well.
I have received the call made to Mr Fourie on the 22nd of April 2020 regarding the upgrade on his policy with Platinum Life.
The consultant offered the upgrade and explained when it will start. Mr Fourie confirmed that we can send it through and a full legal closure was done.
The upgrade has been removed from the policy, Due to the documentation being sent on the 17th of May (not giving a full 30 day period to review), I have also arranged to refund the difference of R 208.63 that was taken.
The call has been sent via email to Mr Fourie with an updated policy schedule. Please have a listen and let me know if you have any questions or queries regarding this matter,
KInd Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor