Bullies must fall
<p>I contacted Platinum life in february as I lost my job. I asked them if they could possibly put my policy on hold for 3-6 months till I had found another job and was able to make the payments again. The lady I spoke to refused to listen to me. She told me that they would put me on the LOWEST possible plan but that they were unable to "pause" my policy. I have since then, had 4 debit orders come back as returned due to there being no money in my account to pay as can be expected. This amounts to a total of R720.00. I have always paid on time and have never been late and have been a member of this policy for over 7 years. </p> <p>I cannot believe that you are the only company on my list of debit orders that refuses to assist me in my time of need.</p> <p>Please know, word of mouth is a POWERFUL thing, and I am going to make sure NO ONE I know, takes out any policies with you.</p>
Dear Leigh-Ann,
Thank you for taking my call today and for giving me the opportunity to assist with you complaint.
Due to the high risk cover you have with Platinum Life, we always recommend that clients do not completely stop their cover for a period of time, therefore the consultant that you spoke to in April lowered your premium to the lowest amount and refunded you the April premium, only the May premium has since been collected.
On Monday another consultant assisted you by placing your policy on hold for June and July and your next premium will only be collected in August.
We always strive to offer all our client the best possible solutions for their individual circumstances and I apologise for your negative experience.
Please contact me directly on *** or our call centre on ***for any further assistance.
Kind regards,
Tanja Yildirim
Client Care Manager
Dear Leigh-Ann,
Thank you for taking my call today and for giving me the opportunity to assist with you complaint.
Due to the high risk cover you have with Platinum Life, we always recommend that clients do not completely stop their cover for a period of time, therefore the consultant that you spoke to in April lowered your premium to the lowest amount and refunded you the April premium, only the May premium has since been collected.
On Monday another consultant assisted you by placing your policy on hold for June and July and your next premium will only be collected in August.
We always strive to offer all our client the best possible solutions for their individual circumstances and I apologise for your negative experience.
Please contact me directly on *** or our call centre on ***for any further assistance.
Kind regards,
Tanja Yildirim
Client Care Manager