JH
Janet H
1 reviews | Active since Jun 2014
20 Aug 2019, 11:20
BULLIES
The call centre people try to force you to give your banking details although you told them that you won't give it to them unless you have decided to take this. Paul from platinum life have phoned me 2 days in a row trying to get my bank details. He is not the first person from this company who do this they are real bullies. News flash I DONT GET BUL****
Helpful (0)
Replies (2)0
Replies (2)
Platinum Life's replyOfficial
21 Aug 2019, 09:00Dear Janet,
I have received your complaint and am following up on the calls that have been made to you
I apologize for the experience you had and will be in touch to ensure that this matter is resolved as soon as possible
You are more than welcome to give me a call on *** if there is anything I can assist with in the mean time
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
I have received your complaint and am following up on the calls that have been made to you
I apologize for the experience you had and will be in touch to ensure that this matter is resolved as soon as possible
You are more than welcome to give me a call on *** if there is anything I can assist with in the mean time
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Platinum Life's reply21 Aug 2019, 09:00
Official
Dear Janet,
I have received your complaint and am following up on the calls that have been made to you
I apologize for the experience you had and will be in touch to ensure that this matter is resolved as soon as possible
You are more than welcome to give me a call on *** if there is anything I can assist with in the mean time
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
I have received your complaint and am following up on the calls that have been made to you
I apologize for the experience you had and will be in touch to ensure that this matter is resolved as soon as possible
You are more than welcome to give me a call on *** if there is anything I can assist with in the mean time
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Platinum Life's replyOfficial
23 Aug 2019, 14:06Dear Janet,
Thank you so much for taking my call this morning.
I would like to apologize for the manner in which the consultant handled the calls and your objections to providing your bank details.
The matter has been escalated to our sales department and they will address it with the agent directly,
You are more than welcome to contact me on *** if there is anything else I can assist with
Have a great day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call this morning.
I would like to apologize for the manner in which the consultant handled the calls and your objections to providing your bank details.
The matter has been escalated to our sales department and they will address it with the agent directly,
You are more than welcome to contact me on *** if there is anything else I can assist with
Have a great day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply23 Aug 2019, 14:06
Official
Dear Janet,
Thank you so much for taking my call this morning.
I would like to apologize for the manner in which the consultant handled the calls and your objections to providing your bank details.
The matter has been escalated to our sales department and they will address it with the agent directly,
You are more than welcome to contact me on *** if there is anything else I can assist with
Have a great day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call this morning.
I would like to apologize for the manner in which the consultant handled the calls and your objections to providing your bank details.
The matter has been escalated to our sales department and they will address it with the agent directly,
You are more than welcome to contact me on *** if there is anything else I can assist with
Have a great day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor