CG
Christine G

1 reviews | Active since Nov 2018

26 Feb 2019, 14:06

Bul**** into given banking details

Hi Simone ,

Please cancel Policy Number **********

I don’t want the Cover, My medical aid and Insurance went up I can’t afford the cover.

Francois Insisted that I had to give my banking details that I did not want to give him, but he kept on phoning and phoning contentiously promising me that no money will go of my account unless I agree to take the policy.

He said in order to receive the Documentation He needed my banking in order for me to qualify to get the documentation to review it.

Now I see that if within 30 days I don’t call and say I don’t want the cover , the debit order will automatically go off

I don’t want the cover , don’t want the gifts your welcome to collect it, the date on the documentation says 11-02-2019

Today is the 26 Feb 2019 so it’s not been 30 days is if you don’t cancel this policy that I have not agreed to.

I also phoned the called center to Cancel , I spoke To MPO MOAIBA 26-02-2019 11:43 and send an email to **********

Please insure that no debit order goes of my account as I have not given consent Please Cancel Policy with Immediate effect

Thank You

0
Replies (1)
Platinum Life
Platinum Life's reply27 Feb 2019, 11:53
Official
 Dear Christine.  Thank you for taking my call today.  Kindly note that banking details are requested when the sale is done, due to an active contract being sent out. After the contract has been received, you do have 30 days to go through the information and advise should you not wish to continue.  Your cancellation has been processed and no premiums will be deducted from your account. A consultant from our cancellation team will be in touch to assist with a legal closure.  Please do not hesitate to give me a call on *** if there is anything else I can assist with  Have a great day  If you have any further queries please feel free to contact us. 

Kind regards,  Simoné Venter Client Relationship Specialist & Client Care Supervisor