JA
Juanita A
1 reviews | Active since Aug 2019
09 May 2025, 13:12
Broker told me that I will get cancer.
After a very abrupt conversation with a broker desperate for me to increase my premium ( and the line was also very indistinct, which I told him), he put the phone down in my ear. I now want nothing to do with this company.
Why did he do that? I told him that I do not want the extra cover because I know that I will never get cancer. I am happy with my cover as it is.
He then told me that I will get cancer because 1 in 7 women get cancer every day. Well, I said, I will not ever be the 1 in the 7!
I firmly believe that there are many cures for cancer out there, and there are many ways to prevent it from growing in your body. He proceeded to argue with me. LOL!
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Platinum Life's replyOfficial
09 May 2025, 15:27Dear Juanita
Thank you very much for taking the time to speak with me. I'm truly sorry to hear about your experience with the consultant – this is certainly not reflective of the standards we uphold.
I have escalated the matter to our Sales Department immediately so it can be addressed appropriately. We genuinely appreciate you bringing this to our attention and giving us the opportunity to follow up.
Please accept our sincere apologies for the inconvenience caused. Our Cancellations Team will be in touch with you next week to assist further.
If there’s anything else I can help with in the meantime, please don’t hesitate to reach out.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply09 May 2025, 15:27
Official
Dear Juanita
Thank you very much for taking the time to speak with me. I'm truly sorry to hear about your experience with the consultant – this is certainly not reflective of the standards we uphold.
I have escalated the matter to our Sales Department immediately so it can be addressed appropriately. We genuinely appreciate you bringing this to our attention and giving us the opportunity to follow up.
Please accept our sincere apologies for the inconvenience caused. Our Cancellations Team will be in touch with you next week to assist further.
If there’s anything else I can help with in the meantime, please don’t hesitate to reach out.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor